Operations Administrative Coordinator
- Monday-Friday, 8:00am to 5:00pm
- Managing and tracking open orders to ensure timely and accurate fulfillment.
- Quoting price and turnaround times as well as preparing sales purchase orders.
- Noting price changes from our suppliers and coordinating with the Sales Team to implement updated pricing for our clients.
- Demonstrating product knowledge through addressing clients' questions.
- Keeping accurate records pertaining to client purchasing programs.
- Scheduling client services/deliveries to be fulfilled by the Service Team and preparing any related documents, such as PODs.
- Entering vendor/supplier bills and credits into the accounting system for payment.
- Creating and sending invoices to clients in a timely manner for goods sold/services rendered.
- Following up on payment status for past due accounts and sending out monthly account statements.
- Completing the onboarding process for new clients by obtaining all required new account documentation, performing credit reference checks, and setting up new clients in our accounting system.
- Managing client relationships with excellent service and support.
- Acting as a point of contact for matters related to clients' portfolios.
- Resolving complaints and preventing additional issues by improving processes.
- Acting as a client advocate with a focus on improving the buyer experience.
- Coordinating with members of each department to ensure clients' needs are understood and satisfied.
- Entering and updating new and existing products/offerings in our accounting system.
- Filling out and submitting new account forms for new suppliers.
- Maintaining updated knowledge of company products and services.
- Bachelor’s degree in Business Administration or another related discipline, preferred. High school diploma or equivalent is required.
- Computer proficiency and technical aptitude with the ability to use Microsoft and Intuit products, specifically Outlook, Word, Excel, SharePoint, OneDrive, and QuickBooks.
- Excellent communication, organizational, and time-management skills
- Ability to thrive in a fast-paced work environment.
- Highly motivated, strong work ethic.
- Positive attitude.
- Strong customer service skills.
- Proven ability to work and plan effectively in a team environment.
- Ability to prioritize responsibilities to meet deadlines.
- Knowledge of safety equipment and the use of PPE is beneficial.
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