Area Credit Manager
- Responsible for the implementation and adherence to company credit/collection policies, practices and procedures across one or multiple geographic areas. Implements internal controls to protect assets and company's financial position.
- Approves decisions regarding adjustments to customer accounts, and referral of overdue accounts for legal action.
- Coordinates area collection decisions with management teams and sales departments. Assists subordinates with difficult collection cases.
- Manages national customer collection accounts.
- Manages delinquent customer receivables, negotiates special customer payment plans and participates in development of financial packages.
- Monitors credit activity including monthly review of large accounts, location compliance with credit policies and procedures, lien laws and sales tax laws.
- Implements new standardized process and procedures in field collection locations efficiently and consistently.
- Creates and presents reports to management on large account activity, summary aging analysis and bad debt reserve analysis.
- Monitors performance of the team collections on a monthly and annual basis against key business and performance metrics; works with team to identify potential drivers behind variance and performance. Communicates performance and key issues/drivers to credit leadership and appropriate stakeholders.
- Coordinates with Underwriting, Billing and Cash Applications team and management to ensure that credit processes are occurring seamlessly across the organization; providing the requested information in a timely manner and effectively able to balance their primary collections duties with the provision of customer and local knowledge to other interfacing credit teams and functions.
- Checks in regularly with sales and operations partners to understand the impacts of collection team performance on their customer relationships and satisfaction.
- Operates independently and professionally with remote management relationships to effectively handle customer, local management and corporate management requests, issues, escalations and resolutions.
- Participates in special projects as deemed necessary by management.
- Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Supervises assigned employees including staff selection and training; planning, assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems. Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development. REQUIREMENTS
- Bachelor's degree in Accounting, Finance or a related field;
- Six (6) years credit collections experience;
- Or equivalent combination of education and experience.
- Must be able to travel frequent to customer sites
- Knowledge of Generally Accepted Accounting Principles (GAAP)
- Excellent verbal and written communication skills
- Ability to supervise and achieve work productivity through others
- Proficiency in the use of accounting software package
- Knowledge of business mathematics
- Ability to use tact and skill in dealing with other staff, management and vendors
- Ability to compose effective and efficient accounting reports
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
- Work in an office setting is generally sedentary, but may involve walking or standing for brief periods of time.
- May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds.
- Frequent travel to customer site
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