Infrastructure Engineer
- Support new hire onboarding (device setup, access provisioning, Intune configuration)
- Handle IT and infrastructure support requests from internal teams
- Monitor systems, alerts, and basic health checks
- Assist with security patching and vulnerability tracking/remediation
- Support AWS operational tasks under guidance (resource reviews, basic automation)
- Maintain and improve documentation and runbooks
- Track and manage work via Jira and internal systems
- Timely and reliable handling of onboarding and support requests
- Improved visibility and tracking of operational work
- Reduced backlog of security and maintenance tasks
- Increased stability and consistency in day-to-day operations
- Gradual contribution to cloud and automation initiatives
- 2–5+ years of experience in IT support, systems administration, or cloud/infrastructure environments
- Basic understanding of security best practices (patching, vulnerability management)
- Experience with monitoring, logging, or observability tools (e.g., CloudWatch, Datadog, Splunk, or similar)
- Basic knowledge of networking concepts (DNS, TCP/IP, VPNs)
- Familiarity with Windows environments and endpoint management systems (e.g., Intune, MDM tools)
- Experience with or exposure to identity and access management concepts
- Strong troubleshooting and problem-solving skills
- Ability to manage tasks and communicate clearly using tools like Jira or similar systems
- Strong attention to detail and organizational skills
- Willingness to learn and grow in cloud and platform engineering
- Ability to prioritize and handle multiple requests in a fast-paced environment
- Collaborative mindset and clear communication with both technical and non-technical teams
- Proactive approach to identifying issues and suggesting improvements
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