IT Support Specialist Legal Technology Trainer

About the Role

Founded in 2006 Pirkey Barber is one of the largest firms in the United States focused on trademark trade dress copyright and unfair competition law. We are frequently recognized as one of the leading trademark firms in the country. We are seeking a proactive IT Support Specialist /Legal Technology Trainer to strengthen our firms technology operations. This role combines hands-on troubleshooting internal system expertise user training and coordination with our third-party IT provider. The ideal candidate will understand our internal processes and ensure consistent high-quality support across the firm. This hybrid position is located at our Austin office and will be required to work in the office on Tuesdays Wednesdays and Thursdays each week.

What Youll Do

• Provide Tier 1 and Tier 2 support desktop and application support for attorneys and staff.
• Troubleshoot firm-specific legal systems applications automations and coordinate complex cases with external IT vendors.
• Maintain documentation and track recurring technical issues solutions and best practices for process improvement.
• Manage hardware setup imaging updates and workstation configurations.
• Develop and deliver user training guides and reference materials for attorneys and staff.
• Communicate technical concepts clearly to non-technical users create user guides tip sheets and short videos for firm applications.
• Support onboarding and train new hires on firm systems.
• Recommend improvements to workflows onboarding and support processes.
• Ensure compliance with firm security and data-protection policies.
• Build strong working relationships through responsive high-quality support.

Qualifications

• 37 years of IT support experience ideally in a law firm or professional-services environment.
• Strong knowledge of Microsoft 365 Azure AD Intune and Autopilot.
• Experience managing or partnering with third-party IT vendors.
• Excellent written and verbal communication skills for non-technical users.
• Experience developing and leading technology training sessions.
• Detail-oriented organized and proactive problem solver with attention to detail.
• Familiarity with legal-practice systems like NetDocuments or WebTMS preferred.
• Able to work onsite in Austin on Tuesdays Wednesdays and Thursdays.

Salary

• $60000 - $80000 per year (eligible for overtime)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

If you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact us at

Required Experience:

IC