Site Reliability Engineer

Location: Irving, TX or Charlotte, NC (Hybrid Onsite)

Role Summary

We are seeking a highly skilled Application Operational Support / Site Reliability Engineer to support and operate mission-critical enterprise applications in a highly regulated environment. This role is responsible for ensuring platform reliability, availability, and operational excellence through strong CI/CD practices, observability, incident management, and customer-facing remediation.

The ideal candidate combines strong technical troubleshooting skills with disciplined operational practices and the ability to work independently with stakeholders

Key Responsibilities

• Support production and pre-production environments to ensure high availability, performance, and stability of enterprise applications.

• Support and maintain CI/CD pipelines using tools such as GitHub Actions, Harness, or similar.
• Partner with engineering teams to improve deployment reliability, reduce manual steps, and enable repeatable releases.
• Assist with deployment automation and release coordination across environments.

• Execute Incident, Change, and Problem Management processes using ServiceNow.
• Lead or contribute to major incident calls, ensuring clear communication, coordination, and resolution.
• Perform root cause analysis and drive permanent fixes through problem management practices.

• Monitor application and platform health using tools such as Splunk, Grafana, AppDynamics, or equivalent.
• Configure dashboards, alerts, and monitoring thresholds to proactively identify issues.
• Use telemetry data to identify performance bottlenecks and reliability risks.

• Partner with application, infrastructure, and security teams to resolve complex cross-functional issues.

• Identify operational gaps and recommend improvements to tooling, processes, and automation.
• Contribute to runbooks, operational documentation, and standard operating procedures.
• Support platform modernization initiatives aligned with reliability and scalability goals.

Required Skills & Experience

Core Skills

• 5+ years of experience in application/platform operations, production support, or SRE roles.
• 3+ years of experience with CI/CD pipelines (GitHub Actions, Harness, or similar tools).
• Solid understanding of Incident, Change, and Problem Management processes, preferably using ServiceNow.
• 2+ years of experience with observability and monitoring tools such as Splunk, Grafana, AppDynamics, or equivalent.
• Excellent troubleshooting and critical thinking skills, with the ability to diagnose complex production issues.
• Proven experience interacting directly with customers or business stakeholders during operational events.

Technical Competencies

• Strong understanding of application deployment, runtime environments, and system dependencies.
• Ability to read logs, metrics, and traces to identify root causes.
• Familiarity with cloud-native or hybrid enterprise environments.

Nice-to-Have Skills

• Experience with VM image creation/build processes.
• Exposure to OpenShift / OCP or Kubernetes-based platforms.
• Experience operating in regulated environments (banking, financial services).