Guest Services Associate Remote

iTrip Galveston is creating freedom and flexibility in everyday life through meaningful experiences ! We welcome you to join our team!

Our team works together to provide guest-centric and owner-focused property management . If being part of a team that leads with passion and focuses on the guest experience sounds appealing, we will be a great fit for you.

Our clients are property owners & vacationing guests. If you have experience working with this type of client - or within the Hospitality industry - or seek experience in this industry, this role will be a great fit.

You will love it here if you:

• Value Teamwork
• Do it right the first time
• Take initiative and lead by example
• Aim to deliver that little something extra

If the following things sound like something you get, want and have the capacity to do you'll enjoy coming to work every day:

• Guest Communication
• Cleaning & Inspection Management
• Listing Management
• Generate rental quotes
• Create bookings

You'll be successful here if you value following processes and feel qualified do the following things:

• execute the guest communication process
• execute operational processes

We train our team to help them succeed. In your role you'll be accountable to hit the following numbers each week.

• guest satisfaction/review
• issue resolution quality & speed
• processes followed by all

If you want to come to work, learn and hit those numbers, you'll be recognized and rewarded.

We are a company that runs on EOS pure. As a member of this team, you will have a leader who:

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand their role and how they can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one on one with you quarterly or more often if needed
• Rewards and recognizes your performance

Qualifications:

• Experience in business, hospitality, or in an operations/hospitality management position
• Excellent written, verbal and interpersonal communication skills
• Strong organizational and time management skills
• Ability to self-manage, multi-task and prioritize
• Exceptional attention to detail
• Proficiency in Google Suite

Job Types: Part-time, Contract

Pay: From $14.00 per hour

Expected hours: 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Hospitality management: 1 year (Required)

Work Location: In person