Senior Product Manager

As a Sr Product Manager at BusPatrol, you will lead the development and enhancement of software products that contribute to school bus transportation safety and efficiency. The person we’re seeking is collaborative, adaptable, and driven to ensure success for the development team that they are working with. This includes leading brainstorming sessions, ensuring the team has a clear understanding of the work in the pipeline and the impact that it is looking to drive, the ability to clear blockers, and a strong ability to tailor a message to the audience.

BusPatrol is committed to being a product-driven company that uses data and user research to better understand our customers’ needs. Our product department is focused on ensuring we are solving for the root cause of an issue rather than the symptoms so that we build products that truly serve our users.

The Team:

The team you will be working with is focused on increasing ease of use for both internal and external users of our AlertBus software. AlertBus is used by internal users, law enforcement, courts, our partners, and citizens. Through understanding the experience of our users, we aim to improve AlertBus by:

• Increasing ease to view video evidence and make online payments

• Lessen time on task for internal team users

• Enhancing the experience of scheduling court dockets and getting evidence to court

Responsibilities:

• You avoid recommending a solution right away and instead seek to understand the root of the issue. You can guide discussions ensuring focus remains on the root problem.

• Communicate across various departments in a targeted and concise way. You understand technical discussion as well as you do strategic objectives and can connect how they tie together. You can take a technical problem and explain it to a business stakeholder to get what is needed to proceed.

• You are comfortable identifying success metrics and how they roll up to our KPIs. You know how to obtain baseline data, can work with the data team to identify when new data is needed, and can track success metrics to understand the outcome of an experiment.

• Prioritize features and user stories based on business value, technical feasibility, and customer impact.

• Partner closely with your Product Manager to ensure alignment on upcoming priorities and communicate any issues or potential issues right away.

• Be self-directed – you understand the expectations of you in your day-to-day and can execute and provide the team with direction.

• Work with internal user groups for a deeper understanding of their processes, challenges, and requirements.

• Work closely with development teams, product designers, and other cross-functional teams to ensure product roadmap execution.

• Facilitate communication between stakeholders and development teams to address questions, provide clarifications, and resolve issues.

• Own the creation of user stories in collaboration with the team and ensuring that there is a healthy backlog.

• Leads Agile/Scrum ceremonies, including sprint planning, backlog grooming, and sprint reviews.

• Monitor project timelines and ensure on-time delivery of high-quality products.

Qualifications:

• Bachelor's degree in computer science, information technology, a related field, or equivalent work experience.

• 4+ years' experience in software product development.

• Growth mindset: you are eager to run experiments and learn and do not assume that you have all the answers.

• Comfortable with ambiguity, developing clear and concise roadmaps that outline specific, measurable steps towards achieving the desired outcome.

• Experience using data to make decisions.

• Familiarity and experience with Agile practices and Scrum ceremonies.

Preferred Experience:

• Experience in the transportation or education technology industry is a plus.

• Experience working in a product-driven software company.

• Software development experience is a plus.

• Experience writing user stories and requirements.