Operations Manager (Montrose Clinic)

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Operations Manager - Job Overview

Schedule: Monday-Friday (8AM-8PM) and Occasional Saturdays

We are seeking a forward-thinking Operations Manager to pioneer operational support in our dynamic and agile clinic environment. This role is crucial in transforming patient access and streamlining operations to ensure a seamless healthcare experience.

• Lead cutting-edge operational strategies and support staff management
• Revolutionize provider scheduling and enhance patient access
• Leverage data-driven insights to track and optimize operational metrics
• Collaborate with leadership to implement game-changing best practices
• Be at the forefront of digital transformation in community healthcare

Key Responsibilities

• Pioneer the management and supervision of support staff, ensuring agile work schedules and direct coverage when needed
• Become an EPIC and EHRS super-user to provide ongoing digital training and support
• Promote a feedback-rich and collaborative environment with staff engagement
• Lead the charge in interviewing, hiring, and evaluating prospective team members
• Conduct performance reviews and provide continuous coaching for direct reports
• Utilize data to track key performance indicators and develop innovative reports
• Drive improvements in patient access and streamline operational workflows
• Coordinate management of digital resources and provide strategic feedback
• Champion service line-wide performance improvement projects
• Manage locums and per diem provider coverage with future-focused strategies
• Address patient complaints with a technology-integrated approach
• Monitor and optimize service line operational metrics
• Participate in monthly leadership meetings to present strategic advancements
• Establish and nurture relationships with community partners to drive initiatives
• Ensure compliance with HIPAA guidelines and oversee equipment maintenance
• Engage in the Performance Improvement Program and other innovative duties as assigned

Minimum Qualifications

• High School Diploma or equivalent; certifications/licenses as applicable
• At least 3 years of breakthrough experience in a healthcare setting or service industry
• A master's degree in business or healthcare operations may substitute for 2 years of experience
• Minimum of 2 years in administration and supervision of staff preferred
• Proficiency in Microsoft Office Suite and EHRS for digital fluency
• Ability to manage multiple deadlines through agile methodologies
• Adept in decisive decision-making with a future-focused mindset

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.