Team Lead, Logistics & Fulfillment - Dallas, Texas/Hybrid

Job Description

Job Description

Who We Are

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health.

We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and have maintained that accreditation every year since inception.

We love what we do, and if you want to know more about our vision, mission, and values, go to accesstelecare.com to check us out.

The Opportunity

Join a growing team where logistics, technology, and customer service come together to support critical Telehealth operations.

The Team Lead, Logistics & Fulfillment is responsible for overseeing the efficient movement, tracking, and management of hardware and technology assets across corporate and customer locations. This role partners closely with internal teams, fulfillment vendors, and client-facing stakeholders to ensure timely fulfillment, inventory accuracy, and operational excellence throughout the asset lifecycle—from procurement and deployment to return and disposal.

The ideal candidate has hands on experience in inventory management, fulfillment operations, asset tracking, and process improvement who thrives in a fast-paced, collaborative environment.

This position follows a hybrid work schedule based in our downtown Dallas office, combining in-office collaboration with remote work flexibility.

What You’ll Do

• Provide management, sales, and finance teams with key information regarding customer fulfillment
• Build, repair, and test products to ensure quality finished goods consistent with continually improving efficiency
• Ensure accuracy in the electronic entry, tracking, and updating of all hardware and software assets across corporate and customer locations.
• Duties include entry of assets, shipping/receiving assets, coordinate RMA with vendors/suppliers, and making inventory counts/adjustments to ensure stock availability
• Document and provide timely, accurate, and concise information for all tickets
• Responsible for providing scheduled and ad-hoc reports for inventory, tracking, and administrative requests
• Collaborate, provide suggestions/feedback, and work as a team to drive continual improvement processes, procedures, and standards consistent with the company vision
• Other duties as assigned

What You’ll Bring

• High School Diploma or equivalent
• Bachelor’s degree in information technology, Computer Science, or equivalent strongly preferred
• 2+ years' experience in a position of assembly, manufacturing, or similar.
• Experience in healthcare a plus
• Expert level of knowledge in Salesforce products, ISVs, and SIs, including best practices, limitations, and performance considerations of the platform
• Knowledge of Dynamics CRM a plus
• Advanced skills in leadership, change management, and culture change
• Highly developed capabilities in negotiation, facilitation, and consensus building
• Experience successfully leading large, multi-year, business-critical salesforce projects
• Demonstrated fundamental understanding of asset management and vendor/supplier RMA preferred
• Hands-on experience in Agile software delivery models
• Experience in cloud platforms and applications, as well as implementing and integrating at enterprise-scale
• Robust communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Ability to work effectively under deadlines and self-manage multiple projects simultaneously
• Strong analytical, organizational, and time management skills
• Ability to thrive in a high growth, fast-paced organization remote and hybrid-based environment
• Occasional travel for meetings and collaboration

• Must be able to remain in a stationary position 50% of the time

Why Join Access TeleCare?

• 100% remote role with national impact and executive visibility
• Comprehensive benefits: health, dental, vision, life insurance, and 401(k)
• Flexible vacation and wellness days—we value outcomes and balance
• A culture of ownership, transparency, and results—where the best ideas rise

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.