Customer Service Specialist
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate product information and assist customers with product-related questions.
- Resolve customer complaints and issues in a professional and efficient manner.
- Document customer interactions and maintain up-to-date records in the database.
- Collaborate with team members and other departments to improve overall customer service experience.
- Identify recurring customer problems and suggest improvements to processes and products.
- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong problem-solving capabilities and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with customer service software and tools.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
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