Community Education Representative - Post Acute Specialist
- Bachelor’s degree in marketing, Business Administration, or a health-related field or equivalent; preferred
- At least 3 years of progressive sales experience in hospice sales or other health care sales strongly preferred with particular knowledge / experience in the post-acute market space (SNF, ALF, PCH, Memory Care)
- Knowledge of business management and a strong knowledge of the Medicare Hospice Benefit and skilled nursing payer benefits
- Must have an outstanding interpersonal, communication and presentation skills
- Ability to establish and maintain effective, professional working relationships with all segments of the staff, the lay and professional public, the Board of Directors and Medical Director
- Current State Driver’s License, reliable transportation and provide ongoing valid / current auto liability insurance
- Competitive Salary and Bonus Plan
- Company Car for qualifying individuals
- Medical, Dental & Vision insurance
- Paid Time Off
- Paid holidays
- 401k with up to 4% employer matching - 100% vested
- Tuition reimbursement
- Excellent sales orientation and ongoing training
- Special focus on post-acute patient service locations (skilled / long-term care nursing facilities, assisted living facilities, personal care homes and associated care providers i.e. physician’s and extenders).
- Call on skilled nursing facilities, assisted living facilities, personal care homes, memory care facilities and associated physicians and extenders within an assigned territory to open new accounts, develop existing relationships and promote hospice referrals and community resources
- Develop and implement territory business plans and manages sales time and resources according to plan, adjusting as necessary in order to satisfactorily complete the plan and meet established goals
- Implement and maintain best practices in areas such as hospice sales, including territory and account management, prioritization and call volume, sales closing, and relationship building
- Utilize customer relationship management tool, RSL and other tools provided to effectively manage accounts and performance
- Continuous pursuit of knowledge about hospice services and Heart to Heart to Heart Hospice to become a trusted advisor to educate referral sources, patients and internal staff about hospice and hospice services
- Establish and maintain ongoing public relations efforts to increase brand awareness and community understanding of Heart to Heart Hospice and its services
- Meet regularly and work closely with Heart to Heart Hospice local/regional management to discuss sales activities, new opportunities, customer service opportunities
- Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
- Perform on-call responsibilities and provide on-call service to patients/families as assigned
- Adhere to company HIPAA privacy protocols and compliance programs
- Utilizes excellent customer care skills with internal and external customers, including using proper phone etiquette
We are looking for a compassionate, talented and experienced Community Education Representative - PAS that is experienced in customer service and eager to join an exciting organization. You can Make A Difference in the lives of others!At Heart to Heart Hospice, our employees enhance the lives of patients with life-limiting illnesses and their loved ones during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community. It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.
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