Ambulatory Services Representative

Children's Health

Dallas, TX

Ambulatory Services Representative Location Dallas, TX (Design District area) : Job Title: Ambulatory Services Representative Department: Hematology Oncology Practice Location: Dallas, TX Shift: Dayas Monday-Friday Job Type: On-Sit e Why Children's Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being. Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all. Summary: Conduct the scheduling, registering and financial process initiation for out-patient appointments within the ambulatory clinics. This position is accountable for delivering excellent customer service, obtaining accurate information for the beginning process of the financial system, and accurately scheduling patients with the most appropriate service and provider. Results expected are patient and provider satisfaction, in addition to complete, accurate data for appropriate financial outcomes. Hourly pay rate: $23 Responsibilities: Receive appointment requests. Identify existing Medical Record Number (MRN) or create new MRN. Obtain correct demographic information as related to insurance information, etc. Determine in/out of network, uninsured, under-insured, need for financial counseling. Offer financial screening to patient / payer. Triage / prioritize initial patient diagnosis referral using standard operating procedures. Complete and manage work queues in Epic. Review hospital services and Hospital Account Record (HAR) accuracy Register donors and research participants. Monthly review of Daily Account Record (DAR) for Medicaid mismatches, research and obtain valid insurance authorization or refer to financial counseling. Obtain authorizations for admissions, liaise with access center. Facilitate diagnostic and ancillary scheduling. Review existing pre-visit orders, link when necessary. Check patients in / out. Make follow up appointments. Prepare and distribute new patient reminder letters. Organize and prepare patient packets, schedules, etc. for upcoming day's activities. Apply (drop) charges in system to support clinic financial statistics. Complete daily provider utilization grid. Warm call reminders regarding upcoming appointment(s). Collect co-pay amounts from patient guardians. Order supplies for clinic or department. Link and/or release patient orders (lab, therapy, etc.) in system. WORK EXPERIENCE
At least 1 year of customer service or outpatient-related scheduling experience required.
EDUCATION
High school diploma or equivalent required.
A Place Where You Belong We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute. Holistic Benefits - How We'll Care for You:
Employee portion of medical plan premiums are covered after 3 years.
4%-10% employee savings plan match based on tenure
Paid Parental Leave (up to 12 weeks)
Caregiver Leave
Adoption and surrogacy reimbursement >

Posted 2025-11-07

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