Outside Tech HS Lvl 2
Key Job Responsibilities - Greet and interact Customers in an empathetic, courteous, and helpful manner; listening and responding promptly to Customer needs.
- Determine if furniture requires parts replacement and whether it is repairable to good stock.
- Repair damaged furniture to new condition in a specified timeframe, including but not limited to case goods (wood or manufactured material furniture), fabric and leather upholstery.
- Clean stained or soiled furniture and mattresses.
- Safe operation of hand and power hand tools, especially drills, impact drivers, and multi-tools.
- Complete bench testing evaluations for regular validation of skills.
- Support development and growth of other technicians.
- Follow instructions in documentation and reporting, including standard operating procedures and activity recording.
- Follow the planned route to ensure on-time arrival for Customer repairs.
- Report any incomplete or problem service calls to the Customer Response Team.
- Complete weekly vehicle maintenance and log updates as required.
- Maintain a clean and organized service vehicle, including maintaining required repair materials and supplies.
- Adhere to driving policy for company vehicles, including meeting annual MVR review requirements.
- Assists shop technicians with repairs as needed when required and available.
Knowledge/Skills/Abilities
- High School Diploma.
- 1-year practical work experience in furniture repair including upholstery, leather repairs and wood refinishing OR similar experience working with other materials and completing color matching.
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