Customer Support Specialist

Job Description

Job Description

Do you want to do work that really matters? Join the Certrec Team where each employee has the opportunity to Do What Matters every day . Our work assists the Power and Utility Industry protect the safety and security of the US Electrical Grid. Certrec supports power-generating facilities that advance commerce, education, transportation, technology, and automation. We are passionate about electrical power, whether it lights a runway, charges a vehicle, cooks a meal, or allows you to stream entertainment 24/7. Interested?

Certrec is seeking a Customer Support Specialist I who can work in a fast-paced environment, where multitasking, technical savvy, and exemplary customer support skills are a must . You will work with our Operations Team to assist in providing our clients with a spectacular customer experience.

Responsibilities:

• Identify problems/issues within Certrec SaaS Products (terminology, bug, enhancement, interface, paradox, security, redundancy, procedural, consistency, accuracy, marketing)
• Support for all inbound [email protected], chat, and telephone calls.
• Assist Certrec employees with website usage and reports of issues, if needed.
• Format various documents per policy and procedures and follow through the review process.
• Assist Project Managers in the preparation of contractor agreements and associated processes.
• Master all Certrec websites and products.
• Assist in developing current customer relations and facilitate new ones.
• Assistance with tasks in other departments may be assigned when acceptable.
• Assist Customer Support Supervisor, as needed.

​ Qualifications:

• HS or GED Degree and 2+ years of related work experience
• Proficiency in Microsoft tools, Adobe, and most web browsers.
• Ability to assist both internal and external users with SaaS and access issues.
• Excellent analytical skills
• Good communication and interpersonal skills
• Attention to detail for precise analysis of data
• Critical thinking and problem-solving skills
• Ability to work under pressure and motivation to succeed in a competitive environment
• Ability to work with teams and collaborate
• Time management and multitasking skills with the ability to prioritize tasks

Benefits:

• Paid time off - 2 Weeks of Vacation, 8 Company Holidays, 2 Floating Holidays, and 5 sick days annually
• Health, Dental, and Vision Insurance.
• Company-paid Life Insurance – with the option to buy supplemental Life Coverage
• 100% Company-paid long and short-term liability insurance.
• 401k plan with up to a 4% company match
• Monday – Friday work schedule. Office Hours are 7:30 a.m. to 5:30 p.m. Start time flexibility and choice of 30 or 60-minute lunch breaks.
• Employee Development Opportunities
• Casual Dress Code
• Office Events, Employee Recognition, Gifts, and Rewards
• Open-concept office layout in a modernly furnished, quiet, and beautiful work environment
• Our office is located right off of I30, offering onsite security and restricted employee-only covered garage parking

In addition to a great benefits package, Certrec is proud to offer full and part-time work in a fundamentally sustainable industry. We are innovative, collaborative and provide opportunities for growth. Our Team Members enjoy a connected company culture where you are able to share ideas quickly and work together easily. At Certrec, we focus on employee happiness, fairness, and a work-life balance philosophy.

Certrec’s commitment to diversity and inclusion doesn’t just make us strong, it creates an environment where our Team Members and Customers can reach their goals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, and other characteristics protected by federal, state, or local laws.

Company Description

Certrec supports the industry that lights surgical operating rooms, heats businesses and homes, makes transportation possible, and powers the technology for the ATMs that put cash in your hands and devices that stream your favorite shows. Our work impacts generators and utility companies across the U.S. and makes it possible for them to implement, maintain, and manage their compliance programs.
We are a company where employees sometimes have to wear multiple hats outside of our immediate discipline, and we rely on the expertise of each team member to succeed as a company.

Whether you are just starting your career or looking to advance it, we welcome you to apply!

Company Description

Certrec supports the industry that lights surgical operating rooms, heats businesses and homes, makes transportation possible, and powers the technology for the ATMs that put cash in your hands and devices that stream your favorite shows. Our work impacts generators and utility companies across the U.S. and makes it possible for them to implement, maintain, and manage their compliance programs.\r\nWe are a company where employees sometimes have to wear multiple hats outside of our immediate discipline, and we rely on the expertise of each team member to succeed as a company.\r\n\r\nWhether you are just starting your career or looking to advance it, we welcome you to apply!