Customer Service Representative / Sales Support

Permanent position

Position: Customer Service Representative / Sales Support

Company Overview:

Job Summary:

As a Customer Service Representative / Sales Support, you will be responsible for providing support to our sales team and ensuring our customers receive the best possible service. You will be the first point of contact for our customers, assisting with product inquiries, order processing, and general customer service inquiries. In addition, you will work closely with our sales team to help drive sales and meet company goals.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Provide product information, pricing, and availability to customers

- Process customer orders and ensure accurate and timely delivery

- Assist with product returns and exchanges

- Collaborate with the sales team to identify opportunities for upselling and cross-selling

- Maintain accurate records of customer interactions and transactions

- Address and resolve any customer complaints or issues to ensure customer satisfaction

- Stay up-to-date on product knowledge and industry trends to provide the best possible service to customers

- Assist with other administrative tasks as needed to support the sales team

Qualifications:

- High school diploma or equivalent; post-secondary education in business or related field preferred

- 1-2 years of customer service experience, preferably in a sales support role

- Excellent communication skills, both written and verbal

- Strong problem-solving and decision-making abilities

- Ability to multitask and work in a fast-paced environment

- Proficient in Microsoft Office and CRM software

- Knowledge of sports equipment and apparel is a plus

- Passion for providing exceptional customer service

Benefits:

- Competitive salary

- Comprehensive benefits package including health, dental, and vision insurance

- 401(k) plan with company match

- Paid time off and holidays

- Employee discounts on company products

- Opportunities for career growth and development within the company

If you are a motivated and customer-focused individual, we want to hear from you! Join our team at Evolution Sports Group and help us provide the best possible service to our customers. Apply now to be considered for this exciting opportunity.