Infrastructure Engineer (RMM, Servers, Backups & DR)

The Infrastructure Engineer is responsible for building and maintaining secure, reliable, and well -documented server and infrastructure environments across MSP client tenants. This role focuses on Windows Server administration <\/b> , RMM configuration (NinjaOne)<\/b> , Acronis & Axcient backup/DR strategies <\/b> , patching, and hybrid infrastructure optimization. The Infrastructure Engineer ensures that server environments meet security, performance, and compliance standards <\/b> consistently.
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Key Responsibilities <\/b>
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RMM, Monitoring & Automation <\/b>
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• Configure, tune, and manage NinjaOne monitoring policies <\/b> for servers, virtualization hosts, and critical infrastructure services.
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• Implement proactive alerting, service health checks, and event log monitoring with escalation workflows.
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• Build PowerShell scripts and NinjaOne workflows <\/b> for automated remediation, scheduled tasks, and routine maintenance.
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• Manage server grouping, tagging, and baseline policy assignment in RMM for structured management.
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  Server Administration & Security <\/b>
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  • Administer and maintain Windows Server environments (2016–2022)<\/b> — including Active Directory, DNS, DHCP, GPO, Certificate Services, and Print Services.
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  • Manage Hyper -V virtualization <\/b> : virtual machine provisioning, snapshots, replication, and failover clustering where applicable.
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  • Apply server hardening baselines <\/b> (Defender for Servers, ASR rules, local policies) in coordination with the Security team.
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  • Configure Acronis Cyber Protect <\/b> for server -level patching and anti -malware where appropriate.
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    Backup & Disaster Recovery (Acronis + Axcient)<\/b>
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    • Deploy and manage Acronis Cyber Protect and Axcient <\/b> for server, endpoint, and SaaS (M365) backups across client environments.
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    • Define and apply backup retention policies, encryption standards <\/b> , and job schedules aligned with compliance requirements (HIPAA, SOC 2, GDPR).
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    • Perform regular restore testing <\/b> , document outcomes, and ensure RTO/RPO compliance <\/b> as per client agreements.
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    • Troubleshoot backup failures, coordinate with vendors if needed, and proactively address performance issues.
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    • Support BMR (Bare Metal Restore)<\/b> , VM recovery, and failover scenarios during incidents or DR tests.
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      Infrastructure Optimization & Hybrid Cloud <\/b>
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      • Plan and execute infrastructure migrations <\/b> , including server upgrades, domain consolidations, and virtualization moves.
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      • Evaluate and implement hybrid cloud integrations <\/b> (Azure AD Connect, Azure Files, cloud DR storage, hybrid DNS).
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      • Assist in capacity planning for storage, compute, and network resources.
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      • Collaborate with Security and Endpoint teams to enforce Zero Trust <\/b> , network segmentation, and infrastructure -level controls.
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        Documentation & Compliance <\/b>
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        • Maintain detailed documentation <\/b> for server configurations, backup policies, DR runbooks, and infrastructure diagrams in centralized KB (Hudu/Confluence).
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        • Support compliance evidence collection for HIPAA, SOC 2, and GDPR audits.
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        • Document DR tests, patch compliance, and infrastructure changes systematically for internal QA and client QBRs.
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          Requirements <\/h3>

          Skills & Experience <\/b>
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          • 5–8 years in infrastructure engineering in MSP or enterprise environments.
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          • Deep expertise in Windows Server administration <\/b> (AD, DNS, DHCP, GPO) and Hyper -V <\/b> virtualization.
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          • Proven track record with Acronis Cyber Protect <\/b> and Axcient <\/b> backup deployments, policy management, and restore/DR testing <\/b> .
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          • Strong experience configuring NinjaOne monitoring, alerting, and automated workflows <\/b> for server infrastructure.
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          • Experience with Defender for Servers <\/b> , vulnerability management, and basic server hardening practices.
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          • Familiarity with hybrid cloud integrations <\/b> , Azure AD Connect, and file sync solutions.
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          • Solid PowerShell scripting skills for automation and operational efficiency.
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          • Strong documentation discipline, change control, and structured troubleshooting approach.
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          • Understanding of compliance -aligned backup/DR practices <\/b> (HIPAA, SOC 2, GDPR).
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            Tools & Platforms <\/b>
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            • RMM & Automation: <\/b> NinjaOne (monitoring, scripting, workflows), PowerShell
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            • Server & Virtualization: <\/b> Windows Server 2016–2022, Active Directory, DNS, DHCP, GPO, Hyper -V
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            • Backup & DR: <\/b> Acronis Cyber Protect <\/b> , Axcient (server + SaaS backup, DR orchestration)
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            • Security: <\/b> Microsoft Defender for Servers, Sophos, Huntress, Acronis security modules
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            • Cloud: <\/b> Azure AD Connect, Azure Files / Storage, Hybrid DNS
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            • Documentation: <\/b> Hudu / Confluence
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