Business Analyst - Internal Software

Remote, US-based position. Candidates must already live in the United States. #LI-Remote
“Must be authorized to work in the US”

No visa sponsorship.  We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time.

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
What the Team Does
The Internal Software team at Lexipol manages and optimizes the suite of internal tools and systems that enable teams across the organization to operate efficiently. This group ensures that Lexipol’s internal technology stack is reliable, cohesive, and continually improving. Through vendor management, software lifecycle oversight, and system optimization, the team drives modernization, automation, and data consistency across business units — ensuring every department has the tools they need to deliver effectively.

What This Role Will Do
The Business Analyst – Internal Software serves as the bridge between internal business stakeholders, IT, and the Internal Software team. This role translates business requirements into clear software and workflow specifications, manages system documentation, and oversees vendor and lifecycle processes. The analyst partners closely with the Director of AI Product and Automation and development team to identify and implement opportunities for automation, integration, and modernization. They ensure Lexipol’s software ecosystem remains efficient, scalable, and aligned with organizational goals. This role is 70% focused on finding the right solutions through requirements and analysis, and is 30% focused on ensuring that solutions are delivered effectively through planning, coordination, and execution

This is done through working in these areas of focus:

 Software Lifecycle & Vendor Management (20%)

• Coordinate renewals, upgrades, evaluations, and deprecations of software tools across the organization.
• Maintain strong relationships with vendors, ensuring Lexipol receives maximum value and compliance.
• Manage vendor documentation, contracts, and renewal schedules in collaboration with IT and Procurement.
• Track and report software usage, cost, and alignment to business needs.

Requirements Gathering & Documentation  (35%)

• Meet with business departments to capture and refine requirements for internal tools and workflows.
• Document system processes, data flows, and functional requirements with clear acceptance criteria.
• Maintain an accurate and current company-wide software glossary and documentation repository.
• Partner with IT and software developers to validate technical feasibility and design efficient solutions.

Process Improvement &Automation (25%)

• Collaborate with the Internal AI Engineer to identify automation and optimization opportunities.
• Research and recommend emerging technologies that enhance productivity or reduce manual effort.
• Participate in planning and prioritization for internal integrations and tool enhancements.
• Propose modern solutions to streamline processes and improve system cohesion across departments.

Communication & Ecosystem Oversight (20%)

• Report regularly on the health of Lexipol’s software ecosystem, including renewal timelines and improvement initiatives.
• Ensure all internal software initiatives are tracked, prioritized, and ready for development or review.
• Validate delivered enhancements or system changes to confirm alignment with business goals.
• Serve as a liaison between stakeholders and the technical team, ensuring transparency and accountability.

Requirements:  To be considered for this role, you will have this experience:

• 3–5 years of experience as a Business Analyst, Software Coordinator, or in a similar role managing internal systems.
• Demonstrated ability to translate business needs into actionable software requirements and documentation.
• Strong understanding of SaaS ecosystems, software lifecycle management, and vendor coordination.
• Experience collaborating with IT, engineering, and business teams on system integrations and improvements.
• Excellent communication and organizational skills with strong attention to detail.
• Proficiency in documentation and tracking tools (e.g., Jira, Confluence, Excel, Visio, Salesforce).

Qualifications:

• Bachelor’s degree in business, Information Systems, or related field (or equivalent experience).
• Knowledge of system integration principles and automation tools.

Preferred Experience:

• Experience managing internal software portfolios in a multi-department organization.
• Background in SaaS or technology-driven environments.
• Familiarity with AI-driven automation or intelligent process improvement tools.
• Understanding of data governance and system architecture best practices.

Target Outcomes/ Target Results

• Maintain a complete and current internal software glossary and documentation set.
• Ensure 100% of active software renewals and upgrades are tracked and managed on schedule.
• Identify and implement at least three process automation or optimization opportunities per quarter.
• Deliver clear, complete requirements documentation for 100% of internal software initiatives.
• Achieve 90%+ satisfaction from business stakeholders on implemented tools and enhancements.

Employee Value Proposition

• Exposure to a wide range of technologies and business functions across Lexipol.
• Direct partnership with IT and the Internal AI Engineer to shape Lexipol’s modernization strategy.
• Opportunity to influence the company’s technology ecosystem and automation roadmap.
• Mentorship from senior technical leaders and support for professional growth and certification.
• Work in a collaborative, innovative environment focused on continuous improvement and efficiency.

The Environment

• Cross-functional environment collaborating with IT, engineering, and business stakeholders.
• Agile, transparent culture emphasizing accountability and adaptability.
• Tech stack of over 250 tools including Jira, Confluence, Gong, ChatGPT, and shared system documentation platforms.
• Team-oriented focus on innovation, data-driven decisions, and One Lexipol collaboration.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

The base salary compensation range starts at $95,000 plus an annual performance-based bonus.

About Lexipol
Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at .

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1