Clerical Manager

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Synergy Plastic Surgery is seeking an energetic and professional Clerical Manager. With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you! We strive to provide the latest proven, proactive and comprehensive care. As we say, “you're either taking care of our patient or taking care of those caring for our patient.”

Essential Duties and Responsibilities: The Clerical Manager will oversee day-to-day administrative operations in 4 different locations including patient registration, office appointment and surgery scheduling, incoming patient calls, and medical records management. Ability and willingness to perform patient registration, schedule patients, accept payment, and scan a medical record alongside your team as needed.

• Interview, hire and train new staff in collaboration with Human Resources. Lead, develop, and coach staff and foster a team-oriented and positive culture.
• Ensure cost effective staffing coverage based on clinic needs.
• Collaborate with Central Billing Director and CFO regarding patient accounts, billing concerns/reports, contracts, regional budget, and related financial activities.
• Ensures patient and referral satisfaction, including troubleshooting complaints and developing improvements to prevent recurrence
• Directs the development and implementation of organizational procedures and controls to promote communication and adequate information flow within the organization.
• On a regular basis this individual will monitor, analyze, and communicates practice progress to physician and business leadership. evaluates facility and technology needs to ensure practice operates at optimal efficiency.
• Ensures staff compliance and adherence to organizational structure, management philosophy, and mission statement.
• With leadership support is responsible for all practice staff, including recruitment, onboarding, and ongoing evaluation of performance.

Education and/or Experience

• Bachelor's Degree in Business or Health Administration preferred. Will consider equivalent work experience.
• 3-5 years prior experience in a healthcare office required, plastic surgery experience preferred
• Exhibits strong and effective abilities in communication, teamwork, negotiation, conflict management, decision-making, and problem-solving skills.
• Proven leadership abilities working with a multi-disciplinary team and team building
• Has compassion, empathy and a passion for excellent customer service and caring for families
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Benefits of Joining QualDerm Partners

• Competitive Pay
• Medical, dental, and vision
• 401(k) - up to 5% company match; immediately vested
• Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays
• Company paid life insurance and additional coverage available
• Short-term and long-term disability, accident and critical illness, and identity theft protection plans
• Employee Assistance Program (EAP)
• Employee Discounts
• Employee Referral Bonus Program

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.