Supplier Support Engagement Specialist

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .

JOB DESCRIPTION SUMMARY

This position supports the Expense Management Engagement team with design, programming, configuration and implementation to systems and business processes that meet the Company’s internal and external client needs within the Supplier Support team. Main focus will be on the vendor credentialing and the e-spend and e-procurement platforms. The Supplier Support Engagement Specialist will assist the Supplier Support Software Managers in troubleshooting daily issues and overall support of all related systems.

JOB DESCRIPTION

1. Provides support by maintaining the Service Desk queue and ensuring all standard tickets are resolved within timeframes/goals established by department

2. Maintains knowledge on expense management system processes, ensures all processes and procedures are followed

3. Creates/updates/deactivates user credentials in systems, as necessary

4. Troubleshoots invoices integration errors, communicates with additional teams as needed for resolution

5. Performs various audits in each system as scheduled or necessary

6. Level I Issue Troubleshooting (collecting basic information, using standard responses)

Knowledge, Skills, Abilities:

· College degree in Information Systems or related field, and/or equivalent experience preferred.

· Two or more years of demonstrated ability working on software support/implementation projects, development activities, and overall database administration.

· Must have knowledge of standard business analysis, business process definition and project management concepts and tools.

· Demonstrated ability to read, write, and communicate effectively to prepare and explain financial data to executive and senior managers, team members, and internal and external clients, business contacts, and customers.

· Employment history that demonstrates the application and usage of an accounting and financial background sufficient to comprehend basic accounting principles.

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Additional Compensation :

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions : In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions : In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].