Certified Pharmacy Technician Bilingual (Spanish)

Certified Pharmacy Technician

ReNue Rx Company Overview

Working as part of a coordinated care team, we partner with community-based providers/clinics and others to ensure that people with complex health conditions receive the correct medications and are able to follow their treatment plans. Our personalized services, including medication management, offered throughout various settings, including in-clinic pharmacies and telepharmacy locations are leading the way to a new level of care.

Position Summary

• We seek a high-performing Pharmacy Technician to manage the pharmacy processes and to ensure the efficient and timely dispensing of medications to all patients, while ensuring compliance with all relevant laws of the State Board of Pharmacy. The Pharmacy Technician is responsible for all operations of a pharmacy location with a Pharmacist oversight. Pharmacy Technicians responsibilities are focused on leading pharmacy execution and performance while building patient loyalty through a continuous focus on excellent customer service and supporting and facilitating communication with the Supervising Pharmacy/Pharmacist.

• This position is responsible for all aspects of the day-to-day pharmacy operations within the store, including customer service, monitoring business metrics, inventory management and asset protection. This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high-impact patient-focused role and positively impact the lives of others. The ideal candidate must be able to triage pharmacy tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced local and virtual environment, and achieve excellence in customer service through compassion and genuine care for all patients, while ensuring all medication needs and patient safety and regulatory compliance standards are met. This position demonstrates leadership agility, innovation, growth mindset, enterprise thinking, setting direction and delivering results. Pharmacy Technicians must always demonstrate ethical conduct and maintain patient confidentiality.

• ** This is NOT a remote work position. **

Education and Qualifications:

• High School diploma or equivalent

• English/Spanish Speaking (Required)

Licensure/certification/registration:

• Texas Board of Pharmacy licenses required

• Certified Pharmacy Technician (CPhT) certification

Major Duties & Responsibilities:

• Handles incoming and outgoing communications via telephone, audio/visual technology, fax, email, or any other form of communication necessary.

• Attends to all patients and customers at the pharmacy counter(s), in-store, or via telephone/telecommunications.

• Executes fulfillment activities for prescriptions, appropriately and according to State and Federal law.

• Works independently for day-to-day coordination and processing of patient medication orders.

• Communicates with on-site and remote pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and delivers a timely resolution of any medication or insurance related concerns.

• Performs all cash register transactions in adherence to pharmacy policy and procedures, including managerial POS functions.

• Acts as the primary point of contact for questions related to any potential patient safety events, facilitating prompt communication with the Supervising Pharmacist.

• Manages the day-to-day activities and administration of the pharmacy, which may include daily and weekly reports, all communications to supervising pharmacist.

• Manages the daily business of the pharmacy operations, including prescriptions counts/pharmacy sales, customer service, inventory processes, immunizations, and other business results as directed by the Supervising Pharmacy Manager.

• Ensures upkeep and maintenance of pharmacy equipment, computer terminals, monitors, Virtual Verification equipment, POS, A/V communications equipment, drive-through, flavoring and reconstitution stations, pharmacy sink area, etc., opening appropriate maintenance/repair tickets as necessary.

• Maintains compliance with all security/Asset Protection procedures, including the security of the pharmacy department, safe and pharmacy department access. This includes keyholder and alarm code responsibilities for the pharmacy and/or the store location, as well as performing opening and closing duties, as indicated in pharmacy policies and procedures

• Attention and Focus: The ability to concentrate on a task for an extended period without being distracted.

• Customer Service Orientation: Actively look for ways to help people and do so in a friendly manner. Notice and understand customers’ reactions and respond appropriately.

• Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues. Actively listen by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Mathematical Reasoning: The ability to use math to solve a problem, such as calculating days’ supply of a prescription.

• Problem Resolution: Able to judge when something is wrong or is likely to go wrong; recognizing there is a problem. Chooses the best course of action when faced with a complex situation with several available options. Able to assess business problems, create and execute an action plan to correct the root cause.

Diversity creates a healthier atmosphere: ReNue RX is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. ReNue RX is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.