Office Services Associate

Position Summary - Mon-Fri: 8:00am-5:00pm

The Office Services Associate position is responsible for providing general clerical office support (copy fax hospitality mailintake functions and reception coverage) at a client site.

Job Duties

(* denotes an essential function)

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in copy fax hospitality mailintake functions and reception coverage as needed and according to established procedures.
• *Follow procedures so as to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for sending and delivering faxes.
• *Troubleshoot basic equipment problems.
• Load copiers with various paper and toner.
• Prioritize workflow.
• Performs Quality Assurance on the work of others as requested.
• Place service calls when needed.
• Answer telephone in the service center.
• Adhere to Williams Lea Tag policies in addition to client site policies.
• Use equipment and supplies in a cost efficient manner.
• Must be able to lift up to 50 lbs. on a regular basis.

Job Qualifications

• High school diploma or equivalent.
• Minimum 3 years of customer service experience in a legal banking or large corporate environment.
• Skilled in the use of fax mail phone & and/or digital reprographics equipment.
• Familiar with general fax mail and reprographics procedures
• Attention to detail.
• Must have good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.
• Good written communication skills.
• Must work well in a team environment.
• Ability to work in a fast paced environment.
• Professional telephone demeanor.
• Must be self-motivated with a positive can-do attitude.
• Proven customer service skills are required in order to create maintain and enhance customer relationships.
• Must be able to communicate and interact effectively with multi-functional and diverse backgrounds.

Equal Employment Opportunity:
It is the policy of Williams Lea Tag to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea Tag is a drug-free workplace and performs pre-employment substance abuse testing.

Required Experience:

IC