OSC Dispatcher Entry

Archrock is the leading provider of natural gas contract compression services to customers in the oil and natural gas industry throughout the United States. Our unmatched expertise and team of highly qualified, certified technicians are backed by more than 60 years of industry experience. Headquartered in Houston, Texas. Archrock has approximately 1,500 employees.

Archrock is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Hours for this position will be Wednesday-Saturday 7pm-6am

Training hours are Wednesday-Saturday 6am-5pm

Overview:

Answers calls that come into the Operations Service Center, creates service requests for operations events, and coordinates with Service Mangers on technician assignments.

Essential Duties:

• Dispatchers are to be on the phones and ready to take calls 100% of the time with the exception of lunches.

• Provides level 1 IT support when needed for field applications.

• Respond to and dispatch calls in a courteous, professional manner.

• Create service requests and work with managers to assign technicians.

Non-Essential Duties : Performs other duties as assigned by supervisor.

All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.

Skills and Abilities:

Ability to:

• Perform all essential duties.
• Interact and communicate with management, team members, and customers.
• Demonstrate basic proficiency with data management and MS Office applications (Excel, Word, Outlook).

Knowledge:

• Basic knowledge of work orders.

Minimum Education and Certification:

• High School diploma or GED equivalent.

Minimum Experience:

• None required.

Leadership:

• No leadership responsibilities.

Physical Demands : (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Regularly required to stand, walk, and bend with good balance, use hands to finger, handle or feel and reach with hands and arms.
• Regularly required to sit, perform repetitive duties, use a PC and to talk and hear.
• Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus.
• Regularly required to lift, move and carry up to 10 pounds.

Problem Solving and Innovation:

• Problems / issues are well-defined with guidance available to provide solutions.
• Opportunity for innovation does not arise frequently.

Impact:

• Actions and decisions impact operational results in immediate work area.

This is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks, as assigned by supervisor, regardless of job title or routine job duties.

Archrock is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Director of HR Operations and Recruiting at 303-633-0897 or [email protected] OR the Human Resources Department at 303-633-0897 or [email protected].

Equal Employment Opportunity Posters

• Equal Employment Opportunity Is The Law
• Equal Employment Opportunity Is The Law Supplement
• Pay Transparency