Quality Manager

Dover Precision Components delivers performance-critical solutions for rotating and reciprocating machinery across the oil & gas, power generation, marine, industrial, chemical and general processing markets. Comprising the Waukesha Bearings, Bearings Plus, Inpro/Seal, FW Murphy and Cook Compression brands, our portfolio includes hydrodynamic bearings, active magnetic bearings, system and bearing protection, and reciprocating compressor controls and components, each custom-engineered to provide optimum efficiency, reliability and productivity and backed by comprehensive aftermarket services. Dover Precision Components serves its global customer base through facilities in North America, Europe, Asia and the Middle East, as well as technical sales representatives around the world.

Summary:

The role is responsible for delivering sustainable performance through an effective quality management system and continuous improvement goals. He/she will be responsible for planning and directing activities to develop, apply, sustain, and improve the QMS to ensure external and internal requirements are met.

Essential Duties and Responsibilities :

• Responsible for internal and external quality, customer complaints, and all customer communication related to quality issues. Leads execution of corporate and specific site quality goals. Promotes a proactive Built in Quality (BIQ) approach to quality and partners/collaborates with internal stakeholders to achieve site’s performance goals. Manages all activities related to the ISO Certification
• Lead and promote continuous improvement concepts based on corporate initiatives to improve customer satisfaction and reduce failure costs. Leads and serves as the subject matter expert for advanced problem-solving methodologies. Collaborates with internal stakeholders to modify and continuously improve processes to enhance quality, and stability of processes.
• Develops, and promotes Built in Quality concepts into the quality system using methodologies such as poke yoke, quality gates, and upstream certification process
• Responsible for the design and implementation of policies and procedures to ensure that quality standards are met during production. Responsible for ensuring testing of processes and products are conducted per documented standards.
• Familiar with a variety of the field’s concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.
• Develops training programs and materials and conducts training sessions on quality concepts. Works closely with Team Leaders and production personnel on all shifts to provide guidance and instruction on proper inspection and reporting procedures. Confers with customers on changes in quality standards and communicates requirements to internal stakeholders.
• Establishes and uses programs to evaluate precision and accuracy of production and testing/measurement equipment.
• Develops and devises standards and methods for inspection, testing and evaluation of materials, in process and finished products. Develop process control methodologies to ensure quality requirements.
• Audit and qualify suppliers to assure compliance with standards. Collaborates with suppliers on problems or necessary corrective actions to be taken. Investigate deviations from standards and completes necessary analysis. Confers with and works closely with internal stakeholders on reasons or causes to eliminate future problems.
• Coordinate government or customer visits for source inspection or quality system audits. Conducts visits to obtain required customer acceptance of products and maintains all associated records and documentation as needed.
• Review materials, components or products returned under warranty claims. Analyze reason(s) for failure and advise customer of action to be taken. Works closely with Quality Control group to assure compliance with company standards
• Reports and monitors Quality performance metrics. Conducts/coordinates analysis to determine failure root cause, and ensure necessary actions are taken to improve quality performance metrics.
• Responsible for managing FWM’s quality organization, provides leadership and management for all employees reporting into this role.

Education & Experience :

• Bachelor’s in engineering or equivalent field
• 7+ years’ experience
• Formal Lean training
• Certification in Six Sigma Green Belt. Black Belt preferred
• Formal Project Management training/experience
• Previous supervisory experience
• Excellent written and verbal communication skills.
• Must possess adaptability, analytical skills, and process orientation.
• Approximately 15% travel domestically and internationally.

Physical Requirements :

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions :

• Office and manufacturing environment. Must be willing to travel to customers, end users, conferences and other DPC sites (10-15%)

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We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] for assistance with an accommodation.