Remote HVAC Customer Service Coordinator

Job Description

Job Description

Remote Customer Service Coordinator - Apache Air & Heat

We are a trusted leader in HVAC solutions, proudly serving the Blanco County and surrounding areas. With a strong commitment to excellence and customer satisfaction, we have been recognized as the Best Air Conditioning & Heating provider in Blanco County for three consecutive years.

As a remote HVAC customer service coordinator , you'll be the key to keeping things running smoothly. You'll serve customers directly, schedule service appointments, and provide solutions to ensure a seamless experience to our customers. We are seeking a proactive, organized individual who can prioritize tasks and communicate clearly in a fast-paced environment, while delivering exceptional customer experiences.

Why Choose Apache Air and Heat?

• Supportive, Team-Focused Culture: Enjoy a relaxed atmosphere, family-style work environment
• 100% Remote Position: We provide you with the tools to be successful-no commute, just a great job from the comfort of your home!
• Comprehensive Benefits Package: Including Medical and Dental Insurance
• Paid Time Off: Achieve work-life balance with paid holidays, paid vacation, and personal days
• Engaged & Appreciative Customers: Build relationships with an established customer base that values high-quality service
• Growth & Stability: Long-term career opportunities with a leadership team invested in your success

To learn more about us, visit our website:

Position Summary: As a Remote Customer Service Coordinator , you'll be the first line of communication with our customers-scheduling service calls, updating work orders, and supporting technicians with accurate, timely information. We're looking for someone who already knows their way around ServiceTitan and understands the pace and flow of a busy HVAC service office. If you're friendly, organized, and experienced in the home services industry, we'd love to meet you!

Pay Range: $18.00 - $21.00 per hour, depending on experience

Work Hours: Monday to Friday, 8:00am - 5:00pm

Required Qualifications:

• 2-3+ years of hands-on experience with ServiceTitan (required)
• Background in HVAC, home services, or field service operations strongly preferred
• High school diploma or equivalent
• Strong problem-solving skills and system-level thinking
• Excellent written and verbal communication skills
• Experience training or supporting others in ServiceTitan usage is a plus
• Comfort with remote tools and platforms

** Please no calls or walk-ins. All candidates must apply online **