Warranty Project Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Project Operations Manager

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

In this role, the Warranty Project Manager will be responsible for managing and coordinating all aspects of the warranty process for the projects within Electrification Solutions business. The Warranty Project Manager will be the main customer interface for all warranty claims, owning the process once initial claim is submitted to final resolution, including coordinating with internal and external vendors, as well as services where applicable by terms. This position will utilize your experience/expertise to solve problems and become a customer advocate to ensure minimal impact to customer operations.

The work model for the role is: HYBRID

You will be mainly accountable for:

• Acting as primary customer contact for warranty issues on projects for Solutions business, supporting multiple Warranty claims simultaneously by effectively prioritizing tasks.
• Effectively communicate and coordinate with customers on issue descriptions, ensuring required information is received on Day 1 of claim.
• Place POs and coordinate with internal and external vendors for parts or services required to address valid warranty claims focused on minimizing customer outages.
• Maintain project records of claims, repairs and related documentation, ensuring documentation is updated accordingly for any design modifications required. Work with Quality team to prepare reports on warranty claim to analyze trends, performance, and costs.

Our team dynamics
You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

• Bachelor degree with minimum 3 years of project management, engineering or manufacturing.
• Problem solving skills, including creative issue resolution
• Excellent oral and written communication skills, including proficiency in English
• Strong analytical skills to interpret warranty claims vs coverage
• O rganizational skills with high attention to detail and sense of urgency in dealing with tasks
• Customer service skills
• Ability and willingness to travel up to 25%

More about us

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-hybrid

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