Principal Support Engineer

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers .

Key Responsibilities:

• Lead Production Operations for a large enterprise platform running in GCP.
• Prioritize the incoming incidents and requests among the team members and ensure successful resolutions on them.
• Perform analysis on the incoming incidents/requests, identify patterns for automation and operations improvements.
• Provide hands-on Level 2/ Level 3 support for a platform running in GCP.
• Provide on-call support for any customer impacting Severity 1 or 2 incidents.
• Perform root cause analysis for any customer impacting Severity 1 or 2 incidents.
• Become an application SME and guide other team members in the platform functionalities.
• Co-Ordinate with development team and provide necessary support during deployment and ensure successful knowledge transition to Operations team on the deployments.
• Learn new technologies to support the platform, as it evolves based on the organization technology goals.

Key Requirements:

• 8+ years of experience providing application support in a quick paced environment.
• Experience with cloud computing platforms (Preferably GCP)
• Strong analytical and problem-solving skills
• Solid understanding of ITSM Fundamentals.
• Ability to quickly learn new technologies.

Nice to have:

• Experience in providing technology support for platforms running in GCP.
• Good Understanding of Java, IAM, LDAP, OKTA UID and Network concepts.
• Hands on experience in Linux, Splunk, Power BI, SQL (BigQuery) & NoSQL database, and JDBC.
• Good understanding on Data Caching technologies and Containerization in GCP.
• Exposure to ITSM tools such as ServiceNow, xMatters.

Benefits We Offer

·Generous paid time off in your first year, increasing with tenure.

·Up to 16 weeks 100% paid parental leave after one year of employment.

·Paid sick time to care for yourself or family members.

·Education assistance and extensive training resources.

·Do Good Program: Paid volunteer days & donation matching.

·Competitive 401k with company matching.

·Health & wellness benefits, including discounted Wellhub membership rates.

·Medical, dental & vision insurance for you, spouse/partner & dependents.

All Dun & Bradstreet job postings can be found at . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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Equal Employment Opportunity (EEO ) : Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found . We participate in E-Verify - The current poster can be found here .

Accommodations information for applicants with disabilities : Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit