Software Engineer 2 - ServiceNow
Loc: Hybrid - on site and telework from within Texas  I.  DESCRIPTION OF SERVICES Texas Department of Family and Protective Services requires the services of 3 Software Engineer 2 , hereafter referred to as Candidate(s), who meets the general qualifications of Software Engineer 2, Applications/Software Development and the specifications outlined in this document for the Texas Department of Family and Protective Services . The ServiceNow developer will work on end-to-end ServiceNow implementation at DFPS.
 This role is also responsible for the following:
- Deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables.
- ServiceNow Implementation certification
- Experience with Service Now implementations span ITIL, ITSM and security/regulatory disciplines
- Leverage knowledge and experience to deliver end-to-end automated solutions which include:
- User Provisioning process that integrates with internal and external systems
- Technical implementation of IT Infrastructure Library (ITIL) processes
- Workflow customization
- Ticketing
- Process automation
- Report development
- Dashboard creation
- System configurations
- Experience building and coding Configuration Management Databases (CMDB)
- Development experience in 5 or more end-to-end ServiceNow implementation projects
- Knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
- Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
- Participate in process flow analysis and process redesign sessions
- Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
- Knowledge of scripting language, including JavaScript
- Experience working with remote teams
- Share best practices and be consultative throughout the technical design and implementation of the project
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| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
| Years | Required/ Preferred | Experience |
| 4 | Required | Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent |
| 4 | Required | Excellent communication skills verbally and in writing used when working ServiceNow implementation activities |
| 4 | Required | Excellent communication skills verbally and in writing used when working ServiceNow implementation activities |
| 3 | Required | Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices |
| 3 | Required | Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc. |
| 3 | Required | Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies |
| 4 | Preferred | Industry and project experience with ServiceNow |
| 4 | Preferred | Technical Documentation including Technical De sign, Implementation, and Configuration Plans |
| 3 | Preferred | ServiceNow System Administrator and/or and Implementation Specialist certification |
| 3 | Preferred | Experience implementing the Core Process Area s: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB |
| 3 | Preferred | Technical knowledge is highly desirable in progr amming e.g. Java, Javascript, SQL, etc. |
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