Customer Success Associate

Level: Entry - level 

Location: Austin, Texas 

Employment Type: Full-Time

Who We Are

Hive Learning is redefining the future of learning and sales enablement.. Our platforms, Hive Learning and Hive Perform, empower businesses to upskill their teams and drive sales eff ectiveness for industry-leading clients like Kantar, Forvis Mazars, and AlixPartners. Now, we’re scaling our operations in the US market, and we need your expertise to drive that growth.

As a business backed by Blenheim Chalcot, a world-leading venture builder, you’ll join a network of organisations at the cutt ing edge of AI and innovation. If you’re ready to make a real impact and have a strong understanding of sales environments and processes, we’d love to hear from you! We’re seeking an enthusiastic and proactive Customer Success Associate to join our high-energy team. The ideal candidate will bring 0 -2 years of experience in Customer Success or a related fi eld, possess strong communication skills, be data-driven, have a commitment to accuracy and a creative approach to solving problems.

The role

Join Hive Learning’s Customer Success team - the engine of our growth. This is an exciting opportunity for a Customer Success Associate with 0-2 years' experience, or a sales professional transitioning to the field, to rapidly develop their career, gaining expertise in learning and development while developing strong stakeholder relationships and valuable skills. You'll be immersed in a fast-paced, start-up style environment, where you'll expand your skillset through dedicated training programs and accelerate your learning by operating with significant autonomy and ownership.

Role and key responsibilities:

• Act as the primary point of contact for assigned clients, driving overall satisfaction and retention while building strong, long-term relationships


• Guide clients through the onboarding process, setting clear expectations and ensuring a smooth transition to the Hive Learning/ Hive Perform platform.


• Develop and maintain a deep understanding of the client's business objectives, aligning Hive’s solutions to achieve their strategic goals.


• Proactively identify opportunities to expand the client's use of Hive Learning/Hive Perform, contributing to revenue growth.


• Deliver platform demos, training, and consultations, eff ectively communicating the value proposition and driving product adoption.


• Monitor client usage and data, identifying trends and insights to inform strategic recommendations and drive client growth.


• Utilise GenAI tools to automate tasks, improve eff iciency, and enhance customer outcomes.


• Responsible for managing the renewal and upsell process, ensuring timely renewals and mitigation of potential risks and creating growth opportunities


• Negotiate contract renewal and terms


• Proactively identify at-risk accounts, develop and execute recovery plans, and advocate for client needs internally.


• Gather and share client feedback to improve our product and processes, and collaborate with internal teams to ensure alignment with client needs

Some words that describe you, your skills, and your experience

• Bring 0-2 years of Customer Success, sales, or related experience, with a genuine passion for client success.


• Strong commercial acumen with the ability to understand client business needs and translate them into effective solutions.


• Demonstrate strong communication, organization, and a keen eye for detail.


• Thrive in a fast-paced, dynamic environment, taking a proactive and analytical approach to problem-solving.


• You'll be working with clients a lot, so ideally you'll get energy from working with people.


• Exhibit a growth mindset, with a desire to learn new skills and advance your career.


• Are data-driven and comfortable leveraging GenAI to enhance customer outcomes


• Showcase creativity in identifying new and innovative ways to deliver product value.


• Are self-motivated, autonomous, and driven to exceed expectations and support the team.

Personal & Professional Growth

• We actively want to grow and support you, we welcome our team’s feedback. You can expect to up-skill and take on more responsibilities over time should you choose to, and there are many ways your career can develop with Hive:


• Extensive opportunities for progression for those who seek it within the Customer Success team or transfer department. Many of the current cross-functional leaders in our organization came through this route.


• Opportunities to partake in structured training and leadership development programmes, from our being a part of Blenheim Chalcot, our investor and the UK’s largest Venture Builder

What can we offer you

• 20 days annual leave plus public holidays


• Day off for your birthday


• 5 days paid sickness leave


• Private medical insurance


• 401k plan

Process

• 20 minute screening call with the talent team


• 90 minute task and panel interview 


• 30 minute culture interview