IT Support Specialist
- Serve as a first point of contact for IT support requests through phone, email, or ticketing system, ensuring timely, professional, and customer-focused resolution.
- Assist with installing, configuring, and maintaining desktops, laptops, mobile devices, and peripheral equipment to ensure optimal performance and reliability.
- Maintain Active Directory and Microsoft Entra environments including account creation/deletion, distribution group creation/deletion, updates, changes, data migration/maintenance.
- Support and troubleshoot user access, permissions, and authentication within Active Directory, Microsoft Entra, Office 365, and other systems assigned.
- Assist with software deployment and system updates in accordance with organizational standards.
- Coordinate and track IT inventory, including hardware, peripherals, and supplies; maintain accurate asset documentation.
- Prepare and configure IT systems for home games, concerts, and special events at Toyota Center ensuring operational readiness.
- Document procedures, configurations, and resolutions to maintain knowledge base and support continuous improvement of IT processes.
- Escalate complex or unresolved issues to senior IT staff as necessary while maintaining ownership of end-user communication.
- Demonstrate our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
- Associate degree in Computer Science, Information Systems or related fields, or equivalent experience is preferred.
- 1-2 years experience in helpdesk or technical support role, with proven success resolving hardware and software issues.
- Proficiency with Windows 10 & 11 operating systems and standard management tools.
- Experience supporting and troubleshooting Microsoft 365, Outlook/Exchange, and Microsoft Entra environments.
- Basic understanding of networking concepts, endpoint security, and system imaging.
- Strong working knowledge of Microsoft Word and Excel for documentation, reporting, and data management.
- Familiarity with mobile device setup and management.
- Working knowledge of system testing, documentation, and troubleshooting methodologies.
- Strong customer service orientation and communication skills, both written and verbal.
- Ability to manage multiple priorities and perform under pressure in event-driven environments.
- Team-oriented mindset with a proactive approach to problem-solving and learning.
- Professional demeanor and discretion when handling sensitive information.
- Must be able to stand, sit, walk, bend, kneel, and lift up to 20 pounds as part of regular job duties.
- Requires visual ability to perform computer-based and detail-oriented tasks.
- Ability to work flexible hours, including evenings, weekends, and event days, as business needs dictate.
- Must maintain a high level of professionalism and responsiveness in all work environments, including during live events.
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