Customer Service Representative Residential

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Responsibilities

Classification: Non-Exempt, Bargaining

• Focus on delivering exceptional customer service with the ability to multi-task.
• Process customer requests for installation of residential service, move, repair, transfer/change or disconnection of current service.
• Interact with customers in person in the Communication Center which will also include communication by phone, email, or fax.
• Sell and explain available products, services and features and recognize opportunities to up-sell.
• Handle customer disputes.
• Handle payment transactions.
• Process account adjustments and credits.
• Prepare daily bank deposits and monitor/balance petty cash. Responsible for securing company vaults, safes and/or cabinets.
• Work with Credit Department to process customer requests for payment arrangements.
• Maintain inventory control of company equipment.
• Other duties as assigned.

Qualifications

• Must have punctual and regular attendance and be able to work extra hours if needed.
• Must be flexible and able to adapt to change.
• Must be able to function properly under time constraints and work well under pressure.
• Must perform all work duties in a safe manner and maintain proper office atmosphere through actions and approved dress attire.
• Must be able to think quickly and act appropriately in any emergency situation.
• High School diploma or general education degree (GED) required.
• Skills: Customer Focus, Customer Service, Data Entry Skills, Attention to Detail, Listening Skills, Phone Skills, Verbal & Written Communication Skills, Building Lasting Relationships with External and Internal Customers, Interpersonal Savvy, Problem Solving, Multi-tasking, Knowledge of Microsoft Excel and Word, 10-Key; Bilingual is a plus
• Must pass required aptitude tests.
• Systems knowledge preferred: PRISM, DPI, Firstech and RKM.

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays

Salary

Pay range (commensurate with skills and experience): $19.38 - $22.00

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.