Startup Program Manager, AWS Startup Acquisition and Customer Experience (ACE) team

DESCRIPTION

Amazon.com has been rated one of the most admired companies in the US, #1 most innovative, and # 1 in customer service. Amazon’s technology business (AWS) has a history and tradition of leading the world in web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses within the startup community, take their computing infrastructures and applications into the cloud.

The AWS Startup Acquisition and Customer Experience (ACE) team is seeking a talented, driven, and detail-oriented Startup Program Manager to join an organization that is responsible for driving adoption of the AWS platform by startups around the world. This is a unique opportunity to play a key role in a fast-growing business, and to provide significant value for customers building lean, innovative new companies. As a Program Manager on the Startup ACE team, you are responsible for operations of Sales Programs designed for various end goals such as driving incremental workloads, acquiring high potential startups and retaining our most strategic customers.

You have a strong business process management background with experience of working in a large and complex environment. You have the strong ability to earn trust with multiple AWS Sales job families, the Amazon Partner Network as well as work cross-functionally across the Amazon organization. You have a keen sense of ownership, drive, scrappiness and are committed to driving continuous process improvements to benefit our AWS stakeholders, and ultimately, AWS customers.

Key job responsibilities
• Manage approvals of sales and partner led fund requests for cash and credits-based investments, as per predefined Service Level Agreements.
• Engage the investments offer leads to keep business rules and standard operating procedures up to date.
• Assess investments data on an ongoing basis and help manage the annual budget for Activate benefits.
• Respond to external and internal inquiries regarding fund requests with excellent communication and professionalism.
• Drive process innovation to make the operations team more productive, while continuing to insist on the highest standards on the expected return on each investment.

A day in the life
You will be empowered to make decisions that leverage our cash and credits benefits offers to maximize global startup customer acquisition, growth, and retention. You will collaborate cross-functionally with Sales teams, Sales Programs owners, technical product teams, business analytics and support teams etc.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor’s degree.
- Ability to execute operational processes with high precision under predefined service level agreements.