Bronze Customer Order Specialist
Job Responsibilities:
- Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier
- Provide the highest level of customer service to both internal and external customers
- Using the company’s internal point-of-sale system and our supplier’s system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store
- Meet the weekly productivity goals set forth for the Bronze Memorial team
- Catalog, update and maintain digital library of all projects within established filing system
- Adjust priorities when appropriate and perform other job related duties assigned to meet team goals
Skills:
- Ability to adjust priorities when appropriate to meet weekly productivity goals
- Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word
- Attention to detail/accuracy; proofreading and quality control skills
- Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
- Demonstrated effective communication skills, both oral and written
- Ability to work well as part of a cohesive team
Education/Experience:
- High school diploma or equivalent
- One year of customer service or call-center related experience required
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