Credit & Collection Specialist
Roles & Responsibilities
Primary Duties/Responsibilities:
- Proactively monitor and reconcile customer accounts
- Identify, and facilitate the resolution of, disputed receivables.
- Provide exceptional customer support, responding to account queries in a timely and professional manner
- Maintain a detailed understanding of customer contracts and how they impact the collections process
- Maintain accurate and up to date customer account documentation
- Proactively escalate to internal support partners and Sr Management as appropriate
- Identify, and communicate process improvement opportunities to Manager as appropriate
Experience Required
Required:
- 2+ years in commercial collections
Skills & Certifications
- Strong analytical/problem solving skills
- Excellent communication skills (written and oral)
- Superior customer service skills
- Good Administrative skills
- Strong attention to detail and goal oriented
- Ability to prioritize and manage multiple responsibilities
- Contract Analysis
- Knowledge of collection techniques (i.e., skip tracing)
- Strong Microsoft Excel skills
- High School Degree or equivalent
- Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.
Eligibilities & qualifications
Preferred:
- Direct experience with SAP
- Working knowledge of Microsoft Office
- Experience working in a shared service center
- Bachelor's Degree in Finance / Accounting / Economics
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