Field Service Manager

Key Responsibilities:

• Mange field needs per work order assignments.
• Complete pool equipment repairs and installations (pumps, filters, heaters, automation, salt systems, etc.).
• Oversee jobs that involve other vendors (tile, mason, demo)
• Assist technicians on service standards, safety, and best practices.
• Plan, schedule, and communicate daily service workloads.
• Respond to escalated customer concerns and resolve service issues promptly.
• Conduct quality equipment inspections and filter cleans of bodies of water when needed.
• Coordinate with office staff on scheduling and service requests.
• Answer and complete emergency service calls after hours & weekends.
• Identify opportunities for upselling repairs, upgrades and remodels.

Physical & Work Requirements:

• Ability to work outdoors in varying weather conditions.
• Ability to lift up to 50 lbs and handle pool equipment and chemicals.
• Frequent walking, bending, kneeling, and standing.
• Occasional evenings, weekends, and on-call availability

Qualifications:

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• 3–5+ years of pool service, maintenance, or repair experience.
• 1–3+ years of supervisory or management experience.
• Strong knowledge of pool chemistry, equipment, and service procedures.
• Ability to read and interpret service reports and water test results.
• Excellent leadership, communication, and customer service skills.
• Strong organizational and problem-solving abilities.
• Valid driver’s license and clean driving record.

Certifications: (Preferred/Required):

• Certified Pool Operator (CPO) or equivalent certification (required).
• APSP / PHTA certifications (a plus).
• OSHA safety training (preferred).

Compensation & Benefits:

• Competitive salary with performance incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Company vehicle or vehicle allowance.
• Phone, tablet, or field technology provided.
• Opportunities for advancement.