Bilingual Call Center Tech Support French-Fr Canadian

Job Description:

Company: Leading Edge Connections, LLC
Type: Full-Time, 1099 Contract (Remote)

About Us

Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connection—delivering exceptional results while ensuring every team member feels valued as part of the LEC Family.

Position Overview

We are seeking experienced, bilingual Customer Care Representatives to join our growing virtual team. Agents will provide customer support through inbound and outbound calls as well as email communications. This role includes assisting with purchases, verifying orders, answering product questions, and delivering empathetic service while supporting CSR functions for tech support on customer portals and membership retention . Representatives will help customers understand their benefits, encourage renewals (soft sales), and ensure a seamless customer experience. Candidates with an insurance policy/agent background are strongly preferred.

Responsibilities

• Deliver professional and empathetic customer support via phone and email.

• Assist with purchases, order verification, and product/service inquiries.

• Provide technical support for customer portals , including login and navigation assistance.

• Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups.

• Handle inbound and outbound calls with a focus on soft sales and customer loyalty.

• Accurately document interactions in CRM/ticketing systems (Salesforce, HubSpot, etc.).

• Identify high-risk or escalated customer situations and act promptly.

• Monitor and report trends in customer issues, systems, or processes.

• Manage multiple tasks efficiently across systems without loss of professionalism.

• Maintain punctuality, reliability, and a positive attitude in all interactions.

• Be open to cross-training and supporting additional projects as requested.

Qualifications

• Must reside in the United States and be authorized to work and live in the U.S.

• Must have a High School Diploma or equivalent .

• 1–3 years of call center or chat support experience (required).

• Fluent in French and/or French-Canadian and English (required).

• Insurance or policy/agent experience strongly preferred.

• Strong communication, grammar, and active listening skills.

• Previous remote/work-from-home experience preferred.

• Technical aptitude; Salesforce or HubSpot experience preferred.

• Understanding of call center support metrics and ability to act on them.

• Ability to work independently, problem-solve, and use resources effectively.

Hardware/Software Requirements

To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).

• Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores .

  • Example: A 10-core computer with only 2 performance cores does not meet this requirement.

  • Please check your system settings to confirm.

• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.

• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.

• Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).

• Audio: USB noise-canceling headset.

• Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled.

  • These will be verified prior to system access.

Schedule & Work Environment

• Full-time, Monday through Friday.

• Day shift.

• 100% remote work environment.

Compensation & Benefits

• $17.00 per hour (1099 contract).

• Work from home.

• Supportive and collaborative team environment.

If you are passionate about customer service, fluent in French, French Canadian and English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!