IT Support Tech

What You Will Be Doing:

• Provide technical support to resort guests and staff in a positive and professional manner
• Deploy, install, support, and maintain all IT systems and equipment including computer hardware, software, network, phone, audio-video, point of sale systems, ticketing, and hospitality software

How You Will Do It:

• Respond promptly to all IT calls and work orders and place help calls when needed to Corporate IT and vendors
• Document technical issues and resolutions through use of help desk software
• Complete daily audit of park systems. Requires a full walk through of the park at least two times per shift
• Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park's data center.
• Maintain an accurate inventory of all department-owned software and hardware assets.
• Monitor and maintain sound and video equipment
• Ensure 100% compliance with all Six Flags Information Systems policies and procedures.
• Assist in other areas of the Information Systems Department
• Perform other incidental and related duties as required and assigned

What You Will Need:

• Must be at least 18 years of age.
• Valid driver's license preferred, but not required.
• Must have a High School diploma or equivalent.
• Some College Preferred.
• Must be detail oriented, highly motivated, and a self-starter.
• Possess excellent organizational skills and be able to work with little supervision.
• Must be able to speak, understand, read and write English
• Ability to learn and support new applications.
• Must be capable of lifting and carrying 40 lbs.
• Knowledge of common operating systems, hardware and software preferred.

Why work with us?

• Flexible scheduling
• Paid training
• Free admission to ALL Six Flags parks, including Hurricane Harbor
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more!

While this is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.