Service Manager
- Lead and develop a team of approximately 10 service and engineering technicians.
- Set performance expectations, goals, and KPIs aligned with safety, operational, and financial objectives.
- Provide coaching, mentoring, performance feedback, and employee relations support. Operational & Project Execution
- Plan, schedule, and execute service and project work in coordination with engineering and operations teams.
- Manage labor, resources, budgets, and timelines to meet customer and business commitments.
- Resolve execution challenges and communicate progress to stakeholders and leadership.
- Own service P&L performance, including revenue, cost control, margin, and productivity.
- Monitor operational and financial KPIs and drive actions to improve performance.
- Lead with a Safety‑First mindset, ensuring compliance with all safety, environmental, and site requirements.
- Conduct safety observations, training, and audits.
- Proactively identify and mitigate safety risks and maintain required documentation.
- Serve as a key liaison between customers, service teams, and internal partners.
- Drive alignment through clear, timely communication and issue resolution.
- Provide regular performance and status updates to leadership.
- Strategic Thinking: Make informed decisions aligned with safety, customer, and business priorities.
- Effective Communication: Clearly set expectations, provide feedback, and promote transparency.
- People Development: Build team capability through coaching, mentoring, and continuous learning.
Xylem does not provide visa sponsorship for this position
#LI-JRT05
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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