Bicycle Technician

Job Description

Job Description

About This Role

We're seeking a skilled Bike Technician to join our team! With a passion for cycling and experience in bicycle mechanics, you'll be a key player in delivering exceptional customer service and driving sales growth.

In this role, you'll have the opportunity to:

• Prepare bikes for sale, showcasing your attention to detail and commitment to quality.
• Perform a variety of service functions on new and used bikes, utilizing your technical expertise and problem-solving skills.
• Provide personalized customer service, building relationships and fostering a positive experience.

As a valued member of our team, you'll be dependable, people-oriented, adaptable, detail-oriented, proactive, positive, and a skilled problem solver.

Experience in bike repair is a plus, but we welcome riders and enthusiasts of all ages and skill levels.

This position requires a range of skills and tasks to ensure exceptional customer service and efficient shop operations:

• Apply shop standards in the assembly and repair of bikes and skis across the full product line.
• Evaluate the mechanical condition of the product and estimate the cost of repairs.
• Provide an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
• Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages to the General Manager. Maintain shop cleanliness including bench and common workspace.Install and adjust speed and gear mechanisms.
• Assemble new bicycles.
• Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
• Align wheels.
• Disassemble axles to repair, adjust, and replace defective parts, using hand tools.
• Shape replacement parts, using bench grinders.
• Repair holes in tire tubes, using scrapers and patches.
• Weld broken or cracked frames together, using oxyacetylene torches and welding rods.
• Paint bicycle frames, using spray guns or brushes.
• Install and adjust brakes and brake pads.
• Help customers select bicycles that fit their body sizes and intended bicycle uses.
• Sell bicycles and accessories.
• Install new tires and tubes.
• Clean and lubricate bicycle parts.
• Order bicycle parts.
• Build wheels by cutting and threading new spokes.
• Install vehicle parts or accessories.
• Adjust vehicle components according to specifications.
• Explain technical product or service information to customers.
• Sell products or services.
• Install vehicle parts or accessories.
• Perform basic equipment maintenance.
• Order materials, supplies, or equipment.
• Assemble mechanical components or machine parts.
• Install vehicle parts or accessories.
• Adjust vehicle components according to specifications.
• Assemble mechanical components or machine parts.
• Install vehicle parts or accessories.
• Align equipment or machinery.
• Disassemble equipment for maintenance or repair.
• Grind parts to required dimensions.
• Repair tires.
• Operate welding equipment.
• Paint surfaces or equipment.
• Other duties as needed/ assigned.

Key qualifications for this role include:

• Ability to maintain open and positive relations with employees and customers.
• Previous bike assembly experience or equivalent preferred.
• Strong attention to detail.
• Ability to periodically lift 40 pounds.
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service.
• Availability to work a flexible schedule based on business needs, including evenings and weekends.
• Minimum 2 years experience preferred working as a technician/ mechanic in a bike shop.
• Interest in developing own skills and knowledge.
• Ability to maintain open and positive relations with employees and customers.

We're excited about candidates who possess knowledge and experience in any or all of the following systems and tools:

• Inventory management software
• LightSpeed Cloud
• Repair Traq
• RepairTRAX
• Personal computers
• Point of sale terminals
• Portable repair stands
• Web browser software
• Wheel truing stands
• Cassette lock ring tools
• Compact scissors
• Cone wrench sets
• Crank bolt wrenches
• Crown race setters
• Derailleur hanger alignment gauges
• Folding hex wrench sets
• Handlebar holders
• Inventory management software
• Linkage clamps
• Multipurpose hammers
• Needle nose pliers
• Offset brake wrenches
• Open end wrench sets
• P-handled hex wrenches
• Pedal Powered Software Bicycle Repair Man
• Pedal wrenches
• Phillips head screwdrivers
• Side cutter pliers
• Spoke gauges
• Three-way hex wrenches
• Tire levers
• Wall mount stands
• Desktop computers
• Door mounted stands
• Flexible sheet metals
• Hex tools
• Hexagonal socket sets
• Frame taps
• Floor pumps
• Welding equipment
• Welding rods
• Work lights
• Screw type chain tools
• Repair stand tooling
• Repair stand backsplash
• Check stands
• Shop repair stands
• Stepladders
• Straight blade screwdrivers
• Threadless nut setters
• Tool boxes
• Wheel building equipment

• A competitive benefits package including store discount and flexible scheduling is available to all associates.