Coordinator
Customer Experience Coordinator
As the Customer Experience Coordinator, you will be responsible for overseeing and managing the front-end operations of the store, ensuring efficient processes, excellent customer service, and seamless team coordination. You will also be tasked with supervising cashier teams, membership services, and curbside fulfillment, ensuring all touchpoints deliver consistent, high-quality customer experiences.
Key responsibilities include:
- Team management & training
- Customer service & member relations
- Operations management
- Cash office & financial management
- Daily front-end procedures
- Safety, security, & compliance
- Continuous improvement
Additional responsibilities include:
- Support store leadership by completing assigned tasks, including stocking, end-of-day zoning, and assisting other departments as needed.
- Ensure assigned tasks are completed promptly and to company standards.
- Actively participate in store-wide initiatives such as seasonal displays, loss prevention efforts, and inventory management.
Skills and competencies include:
- Leadership and team management
- Strong communication and problem-solving skills
- Ability to multitask and prioritize responsibilities
- Knowledge of cash handling and reconciliation procedures
- Customer service excellence and member relations expertise
This role is critical in ensuring a smooth, efficient front-end experience while maintaining high standards of customer service and operational excellence.
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