Licensed Bilingual Property & Casualty Customer Service Agent

Job Description

Job Description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• 401(k)
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development

We are a fast-paced
Allstate agency ranked in the top 1% nationally looking for an experienced, hard-working, licensed and bilingual (English/Spanish) Insurance Customer Service Representative to work in our Rockwall, TX office . Our agency has a passion to make a difference in the lives of others, better the community, and provide top of industry earnings for high-performing team members.

Our Customer Service Team Members consistently earn $60, 000 - $75, 000+ per year in base salary and bonuses combined. In this role, you will provide exceptional customer service to our clients, address their insurance needs, generate service to sales leads, and ensure customer service satisfaction and loyalty.

REQUIREMENTS

License: an active Property & Casualty insurance license is REQUIRED

Skills:
o Minimum of 2 years prior property and casualty insurance experience REQUIRED
o Bilingual (English/Spanish) fluency REQUIRED, Allstate experience strongly preferred
o Demonstrated history of meeting and exceeding goals and quotas
o Proficient in multi-tasking, follow-thru and follow-up
o Outstanding interpersonal and communication skills
o Strong negotiation skills
o Professional phone etiquette
o Proven customer service skills with a great attitude
o Strong problem-solving capabilities
o Works well with other employees, a team player with a positive attitude
o A genuine willingness to learn, intuitive, resourceful and coachable
o Superior ability to tactfully handle stressful situations in a fast paced environment

COMPENSATION and BENEFITS

Earnings:
o $36,000/year base salary
o Earned bonus and commissions can equal an additional $30,000+/year for potential to earn $60,000+ a year

Benefits:
o Retention and referral bonuses
o Health insurance and 401K offered
o 2 weeks paid vacation time
o Regular, consistent office hours - no weekends or holidays
o Paid time off
o Fun employee teambuilding events
o An excellent positive work environment enabling employees to thrive, grow and advance

RESPONSIBILITIES

Customer Service:
o Respond promptly to client inquiries via phone, email, and in-person.
o Proactively engage with clients to retain their business.
o Assist clients with policy changes, billing inquiries, and claims processing.
o Provide detailed information about insurance products and services.
o Address and resolve client complaints and issues in a timely and professional manner.

Client Retention:
o Develop and maintain strong relationships with clients through effective communication and problem-solving.
o Access clients insurance needs and provide comprehensive coverage solutions to address all potential risks.
o Implement retention strategies to reduce client attrition.

Account Management:
o Maintain accurate and up-to-date client records.
o Process policy renewals and ensure timely delivery of renewal notices.
o Monitor client accounts to ensure coverage is adequate and appropriate for their needs.

Team Collaboration:
o Work closely with sales agents and other team members to provide seamless client service.
o Collaborate with the sales team to identify opportunities for cross-selling and upselling insurance products (and earn additional compensation!)
o Participate in team meetings and training sessions.
o Share feedback and insights to improve client service processes and policies.

If you are known as a hard worker who loves to help others, have a positive attitude, are coachable and you want to earn top of industry income based on your hard work, apply today and share your accomplishments - we want to talk to you!

We are proud to be a top-ranked Veteran owned agency. Come join our winning team!