Technical Customer Service

This Technical Customer Service Position Features:
Job Type: Full-Time - 8am to 8pm (can work any of these time)
Pay: $17.50/hr
Computer/Equipment will be provided
Employment Level: Entry Level - Temporary

About the Company
Our client is a leading global education company committed to unlocking the full potential of learners, educators, and professionals worldwide. We create trusted content, tools, and digital solutions that support personalized learning and measurable outcomes.

Position Overview
We are seeking an Entry-Level Technical Customer Service Representative to support customers using our digital products and platforms. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in building a career in customer support within a technology-driven environment. The representative will provide front-line assistance, resolve user inquiries, and ensure a positive customer experience.

Key Responsibilities

Serve as a primary point of contact for customers via phone, email, chat, or ticketing system
Assist customers with product usage questions, navigation issues, and basic technical challenges
Troubleshoot common issues related to accounts, access, browsers, and online tools
Provide clear, step-by-step guidance in a patient and professional manner
Accurately document customer interactions, solutions, and follow-ups in the system
Escalate complex or unresolved issues to advanced support teams as needed
Maintain knowledge of products, updates, and support procedures
Deliver consistent, high-quality customer service aligned with company standards

Required Qualifications

High school diploma or equivalent
Strong verbal and written communication skills
Customer-focused mindset with the ability to remain calm and professional
Basic computer skills and comfort navigating multiple systems
Ability to learn new products and processes quickly
Strong attention to detail and organizational skills

Preferred Qualifications

Previous customer service experience (call center, retail, support, or hospitality)
Experience supporting customers with online tools or digital platforms
Familiarity with CRM or ticketing systems (Zendesk, ServiceNow, Salesforce, etc.)
Interest in technology, education, or digital products

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)