Facilities and Technology Manager

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

SUMMARY

The Facilities and Technology Manager provides leadership and hands-on technical support for both technology and facility systems across all CTL sites. This position oversees daily IT operations manages user and device administration through Microsoft 365 and Intune and assists with access control network troubleshooting and technology-related projects. The role also supports facilities operations through coordination with technicians on low-level maintenance and setup tasks. Working under the direction of the Director of Facilities this position helps develop and implement internal processes supports cost-saving initiatives by reducing vendor dependency and ensures that CTLs technology and facility systems operate efficiently securely and reliably.

Administers and maintains Microsoft 365 and Intune environments including user onboarding/offboarding licensing and device management.

Oversees configuration and monitoring of endpoint security Teams Phone systems and network/Wi-Fi infrastructure.

Supports access control security and alarm systems coordinating with vendors as needed for escalated issues.

Provides technical guidance and assigns lower-level tickets or setup tasks to facilities technicians.

Provides hands-on support for reactive work orders and facility needs when additional assistance is required.

Maintains inventory of technology hardware software licenses and building system assets.

Assists in developing and documenting processes SOPs and workflow improvements related to IT and facilities operations.

Partners with the Director of Facilities to plan and implement technology upgrades budgeting and vendor management.

Supports troubleshooting of facilities-related systems such as HVAC controls AV equipment and other building technologies.
Ensures timely response to service requests while maintaining a customer-focused and solution-oriented approach.

Provides occasional early-morning or after-hours response to system outages or urgent issues.

Travels to additional CTL sites as required to support system setup inspection or troubleshooting.

EDUCATION AND EXPERIENCE

High school diploma or GED required; associate or bachelors degree in information technology computer systems or a related technical field preferred.

35 years experience in IT systems administration technical support or network management.

Experience with Microsoft 365 Intune Teams administration and Windows-based environments required.

Experience with access control network equipment or building automation systems preferred.

Prior leadership or coordination of technical staff preferred.

KNOWLEDGE SKILLS ABILITIES

Strong understanding of Microsoft 365 ecosystem Intune device management and basic networking principles.

Ability to balance IT and facilities responsibilities in a dynamic environment.

Effective communication organization and problem-solving skills.

Ability to lead delegate and coordinate work while maintaining a team-oriented culture.

Skilled in maintaining system security data integrity and inventory accuracy.

Compensation: $60000.00 - $75000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Center for Transforming Lives partners with single mothers and their children so they can thrive. Founded in 1907 Center for Transforming Lives is one of Tarrant Countys biggest family safety nets working to disrupt cycles of poverty and homelessness among the most vulnerable in our community. The non-profit meets the needs of 3000 women and children annually through a comprehensive and evidence-based two-generation and trauma-informed model. Thanks to housing support early childhood education economic mobility services and counseling services that work across generations parents and children establish security and well-being as a family. Led by CEO Carol Klocek since 2009 the $20 million non-profit opened its new Riverside Campus headquarters in May.

Center for Transforming Lives is the only homeless services provider in Tarrant County and one of seven early childhood education centers to achieve National Accreditation recognized for the highest standards of care in the nation.

Required Experience:

Manager