Helpdesk Support Analyst

Role: Helpdesk Support Analyst

Location : Houston, TX

Pay Range: $50,000- $55,000 / year

Benefits: This position is eligible for medical, dental and vision.

Key Responsibilities

• Support day-to-day IT operations by handling user onboarding/offboarding tasks, including provisioning access and updating directories.
• Prepare workstations for new employees—build devices, stage software, and coordinate any shipping or desk-side setup needs.
• Keep identity and access systems organized and up to date, ensuring group memberships, permissions, and directory structures stay accurate.
• Use scripting tools (such as PowerShell) and AI-driven automation to streamline repetitive work and reduce manual tasks.
• Manage incoming technical requests, assessing urgency, resolving issues, and escalating when appropriate.
• Collaborate with the IT Manager on more advanced initiatives when workload allows.
• Gradually expand responsibilities as automated workflows reduce ticket volume and system maintenance time.

Requirements

• Solid background in general IT support with strong troubleshooting instincts.
• Experience handling identity management tasks in platforms like Active Directory.
• Working knowledge of cloud and productivity ecosystems (Azure, Entra, Office 365).
• Prior scripting or automation experience is a plus, especially with PowerShell.
• Quick to learn new automation and AI tools and apply them to real operational needs.
• Highly organized with strong follow-through and attention to detail.
• Clear communicator who can coordinate with teammates across different time zones.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.