Manager Auxiliary Services Operations

: WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY Works independently and is responsible for overseeing the operational frameworks of both parking services and customer service within Auxiliary Enterprises. Participates in the development and implementation of departmental policies and procedures. Leads performance improvement initiatives, audits current procedures, coordinates data collection and analysis to enhance parking operations and customer service. The ideal candidate will possess strong leadership and communication skills, a commitment to operational excellence, and a focus on enhancing the customer experience across both parking operations and customer service. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required Education Bachelor's Degree In business administration or other related field or equivalent experience Experience 5 years Experience in Operations including and 3 years In a supervisory capacity. JOB DUTIES Oversees the daily operations of Auxiliary Enterprises and its various components, ensuring compliance with university, local, state, and federal policies and regulations. Collaborates, monitors, manages and oversees the creation of the department's operational processes, procedure, policies, forms, and workflows, including but not limited to: performance Improvements initiatives, orienting and training staff on specific processes and service standards, and ensuring staff has the tools and resources necessary to perform assigned tasks. Oversees the supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Plans and implements capital improvement projects to ensure upkeep and enhancement of existing facilities and business systems. Participates in and coordinates the design and implementation of data collection and analysis systems for the department to include computer, and/or network systems, applications programs, and administrative procedures. Reviews and interprets financial and operating information, as appropriate; coordinates and develops periodic operating analyses, and prepares financial/business reports for Director; may participate in the preparation of contract proposals, and other reports provided by the department. Provides advice and assistance to senior management in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures. Represents the department at various business meetings; promotes existing and new programs and/or policies. Oversees the supervision of one or more specified operating and/or service activities within the department, as appropriate. Helps develop annual operating budgets and provides fiscal direction to the department. Performs miscellaneous job-related duties as assigned. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO Statement UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare - no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits!