KEY ACCOUNT MANAGER (REMOTE)
- Develop and maintain strong relationships with multiple corporate customers at various organizational levels and locations.
- Assist in creating and delivering upon growth targets, goals and objectives.
- Purse growth of assigned accounts and new lead generation through customer visits, interactions, communications and other networking opportunities.
- Exceed annual financial targets for the combined accounts assigned while also achieving individual KPI's.
- Subject matter expert of assigned account's requirements and contracts.
- Ensure customer's expectations are fulfilled at all levels within Bureau Veritas. When issues arise, take the lead on behalf of your account to address issue.
- Actively follow new work and high risk movements to ensure local office fulfills customer expectations.
- Prepare and lead customer partnership presentations for client meetings.
- Prepare and lead account reporting updates, including activity, achievements, challenges and client specific KPIs. Identify areas for improvement and set goals for achieving.
- Lead pricing efforts for assigned accounts. Determine appropriate increase, generate supporting data and complete customer required documentation to implement.
- Attend relevant conferences, exhibitions and corporate events to promote Bureau Veritas, develop leads and capture new opportunities.
- Recognize growth as a top priority and spend significant time hunting new opportunities as well as managing/farming existing accounts to grow BV market share.
- Work closely across Bureau Veritas functions to ensure account management and growth objectives are integrated and aligned
- Develop new opportunities with customers utilizing cross functional teams within Bureau Veritas (Lab Operations, Inspection Operations, Global Service Line, Business Development, etc.)
- Proactively read the customer and market segments to implement responses for competitor activity and market changes
- Use of price management systems, forecasting tools, and order process systems that provide a high level of customer service.
- Monitor key competitors and understand their strengths and weaknesses to maximize opportunities.
- Provide recommendations and capture market intelligence on customers, competitors, market trends, etc.
- None at this time.
- Proven ability to grow account revenue
- Exhibit behaviors of professionalism, respect, customer satisfaction, commercial mindset, drive to succeed.
- Strong communication skills, both written and verbal
- Excellent negotiation and decision making abilities
- Metrics driven and a solid decision maker.
- Well organized, disciplined and self-motivated, with the capability of prioritizing multiple task in a high paced environment.
- Proficient in common business applications. (Microsoft applications, CRM platforms, etc)
- Experience with cross functional teams in resolving complex issues that improve customer satisfaction levels preferred
- Willingness to answer calls 24/7 to ensure customer satisfaction.
- Ability to travel up to 30% of the time
- Bachelor's degree preferred
- Minimum five (5) years of experience in petroleum or chemical sales, scheduling or customer facing roles.
- Experience in account/sales management a plus.
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