Customer Support Representative (iCampPro)

Who are we?

iCampPro is fueled by the ingenuity and innovation of iClassPro , the world’s leading class management software for children’s activity centers. Since 2008, iClassPro has continually raised the bar for class-based businesses, helping them streamline operations, grow revenue and spend more time doing what they love.

The iCampPro story started in 2019 when iClassPro partnered with one of the nation’s largest and most respected summer camps to dig into the industry’s challenges and deliver a better solution. Today, we offer a powerful, versatile platform with modern, intuitive design that’s super-easy to learn and use — even for first-timers! To help you get the most from iCampPro, our exceptional support team is here to help you five days a week.

The iCampPro team works within the iClassPro headquarters in Longview, Texas. With the energy of a startup and the experience of our partner behind us, we’re beyond excited to be making a real difference to camps everywhere and the families they serve.

• Commitment to Excellence
• Commitment to Customer Service
• Solutions Focused
• A Spirit of Teamwork and Collaboration
• Taking Ownership

What will you be doing in the role?

• Responding to customer inquiries via phone calls, emails, and live chats
• Providing exceptional customer service by promptly addressing customer concerns and resolving issues
• Assisting customers with product navigation, troubleshooting, and problem-solving
• Collaborating with other team members and departments to resolve complex customer issues
• Documenting customer interactions and maintaining accurate records
• Keeping our Knowledge Base up to date with the latest information, FAQs, and resources
• Assisting in the creation and maintenance of interactive demos and training materials to support customer education

Who are we looking for?

• Passion for providing excellent customer service
• Someone who thrives in a fast-paced environment
• Two years prior experience in customer support, preferably with summer camp work experience
• Excellent communication skills, both written and verbal
• Strong technical problem-solving abilities
• Ability to remain calm and professional in challenging situations
• Attention to detail and strong organizational skills
• Experience with help desk software or CRM systems is a plus

What does iClassPro offer?

• An amazing work culture that provides growth for our people
• Wonderful Paid Time Off for your life balance
• Excellent variety of health benefits for your well being
• Paid life insurance policy
• 401(k) match
• Company events that we provide for our staff to enjoy

iClassPro is an Equal Opportunity Employer.

Applicants must be authorized to work for Any employer in the U.S. We will not sponsor or take over sponsorship of an employment visa for this position.

E-Verify is used to verify authorization to work in the U.S.