Guest Experience Zone Leader (SAN ANTONIO)

Premium Services Area Supervisor

Location: Six Flags Fiesta Texas San Antonio, TX
Position Type: Year-Round Leadership Role
Starting Rate: $18.00 per hour

WHAT WE PROVIDE:

This is a year-round leadership opportunity at Six Flags Fiesta Texas. The role offers a competitive hourly wage and a full range of benefits:

• Medical, Dental, and Vision Insurance
• Paid Time Off (Vacation, Sick Leave, and Jury Duty)
• 401(k) with company match
• Complimentary park admission for you and your guests
• Flexible scheduling with a minimum average of 30+ hours per week
• Discounts on food and merchandise
• Access to exclusive employee perks and professional development

As the Premium Services- Area Supervisor, you will lead the daily operations of the Rentals Department, including Stroller/EVC Rentals, Cabana Rentals, Valet Parking, and VIP Tours. This position requires a visible, action-oriented leader who creates an environment of trust, consistency, and exceptional guest service. Youll lead from the frontdeveloping your team, optimizing operations, and modeling a strong commitment to safety, accountability, and inclusion.

HOW YOU WILL DO IT

• Oversee the daily Rentals operation by maintaining a safe, efficient, and guest-friendly environment. You will set the example by being present, proactive, and guest-focused in your approach to leadership.
• Lead all Rentals locations Stroller/EVC Rentals, Cabanas, Valet Parking, and VIP Toursby fostering a team culture rooted in respect, collaboration, and operational excellence. You demonstrate leadership by encouraging open communication and supporting the success of each team member.
• Communicate with guests proactively , especially those with online purchases, using tools like Accesso Reporting. You lead with integrity by ensuring accurate, timely, and helpful communication to enhance the guest experience.
• Maintain proper staffing levels and create schedules in advance. You model accountability by being organized and responsive to changing business needs while ensuring your team feels supported and informed.
• Manage labor expenses by monitoring trends and making data-driven decisions that balance guest needs with operational efficiency. You take ownership of outcomes and challenge your team to uphold standards through strong time and task management.
• Train, coach, and counsel employees , ensuring they are set up to succeed. You lead by developing othersproviding regular feedback and recognizing team members strengths, while offering support where improvement is needed.
• Motivate and inspire your team to perform at their best each day. Your positive attitude and passion for the guest experience will energize your team and reinforce a high-performance culture.
• Reinforce a culture of safety and accountability by turning in weekly safety audits, modeling safe behaviors, and ensuring all guidelines are followed. You lead through presenceconsistently reinforcing expectations and celebrating safe practices.
• Perform the responsibilities of all Rentals roles as needed. Whether assisting at the front lines or resolving guest concerns, you embody servant leadership by being willing to jump in wherever needed and supporting your team first.
• Promote cross-departmental collaboration by being available to support Retail, Games, and other teams. You lead with flexibility, adaptability, and a willingness to contribute to the greater success of the park.
• Serve as Manager-on-Duty (MOD) during assigned 305 shifts. Your professionalism, poise under pressure, and visible leadership will help keep park operations running smoothly and teams motivated.
• Model availability and presence , working most weekends and at least two weekdays. You understand that leadership means being visible, accessible, and reliable during peak periodssetting the tone through consistency and accountability.

• Be at least 18 years of age
• Minimum of 3 years of supervisory experience, preferably in a high-volume or guest-facing environment
• Successful completion of the Six Flags Fiesta Texas Drivers Training Course
• TABC (Texas Alcoholic Beverage Commission) certification
• High School Diploma or equivalent; post-secondary education a plus
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational, communication, and problem-solving skills
• Ability to lead, train, and motivate a diverse team in a dynamic environment
• Willingness to work flexible hours including weekends, holidays, and nights
• Strong presence, professional demeanor, and guest-first mindset

OTHER NOTES

• This role includes both indoor and outdoor responsibilities in varying weather conditions
• Additional duties may be assigned to support overall park operations