Assistant Director, Financial Aid

Position Summary:

As a Catholic Marianist research University we are a community committed to educating the whole person and linking learning and scholarship with leadership and service. Enrollment Management is focused on service excellence to recruit enroll and graduate highly qualified students and improve access affordability inclusion and success. Apply today to our Assistant Director Financial Aid opening!

Reporting to the Associate Director of Financial Aid Services the Assistant Director will have three primary areas of responsibility. First as a member of the Flyer Student Services team specializing in financial aid this position supports students in making informed decisions about financing their education and achieving academic success. The assistant director will serve as a primary counselor for escalated financial aid conversations referred by the Flyer Student Services counseling team and EdAmerica (UDs student services partner). Responsibilities include educating students and their families about the financial aid process reviewing FAFSA applications determining and adjusting various types of financial assistance providing education on loans and other financing options and exercising professional judgment. This individual is expected to use problem-solving skills on a daily basis.

Secondly this individual is responsible for improving communication with students including messaging through Porches email and one-call communications by leveraging various technology platforms such as the CRM. This individual is responsible for coordinating and maintaining a regular schedule of proactive outreach to students.

Finally the Assistant Director is expected and encouraged to identify recommend and implement process changes to enhance services. To be effective this individual will collaborate with various colleagues in the division and university to support students retention and ensure accuracy in a students financial aid awards.

As a Catholic Marianist University we believe that diversity and inclusion are essential to the success of students and staff. The Assistant Director will work individually and as a member of a team to make tangible contributions to UDs mission. All employees are empowered to attend workshops seminars and other educational experiences to deepen their understanding of our mission and strategic priorities.

Minimum Qualifications:

* Bachelors Degree
* At least 2 years of experience providing service in a professional fast-paced deadline-driven
environment
* The ability to work with multiple priorities in a fast-paced environment
* Strong written communication skills and attention to detail
* The successful candidate must be self-motivated and have the ability to work independently
* Ability to provide leadership as a collaborative team member

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications the ideal candidate will bring many of the following:

* Masters Degree in Business Higher Education Administration or a related field
* 2 years of financial aid counseling experience in a professional fast-paced deadline-driven
environment with a primary focus on communication counseling skills and the ability to
solve complex problems
* Enrollment Management or Higher Education experience at a private University
* Strong customer-oriented approach and the demonstrated ability to communicate
effectively with families and students of diverse backgrounds
* Strong oral communication skills
* Demonstrated use of analytical skills to assess and evaluate student scenarios to
provide appropriate education and counseling
* Demonstrated effective interpersonal skills
* Demonstrated ability to cultivate and maintain relationships with a variety of constituents
and evidence of strong interpersonal skills
* Knowledge of Title IV Programs and federal financial aid regulations
* Knowledge and experience with Ellucian Banner software and Salesforce CRM
environments
* Ability to work with staff students and families in a manner consistent with Catholic and
Marianist values and principles

Special Instructions to Applicants:

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Closing Statement:

Informed by its Catholic and Marianist mission the University is committed to the dignity of every human being. Informed by this commitment we seek to increase diversity in all of its forms achieve fair outcomes and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans Readjustment Assistance Act of 1973.

Required Experience:

Director