Mercedes-Benz Sales Manager - Mercedes-Benz of Austin
- Interact daily with Customers and Mercedes-Benz personnel including, but not limited to Sales Associates, Sales Managers, Finance Managers, and support staff.
- Drive the business through a high-level of involvement in the day to day operations.
- Manage the negotiation process with the Sales Associates while ensuring that the customers understand their vehicle purchase options and pricing.
- Appraise vehicles for trade.
- Analyze and monitor sales figures, forecasts, and performance metrics.
- Foster a positive and motivating work environment that promotes teamwork and individual growth.
- Manage and monitor all three areas of consumer traffic including the showroom, E-commerce, and the phones.
- Partner with the General Manager and/or General Sales Manager to manage performance KPI's.
- Target associate retention.
- Target Customer Satisfaction Index.
- Monitor showroom traffic and oversee sales personnel to enhance the customer service experience/satisfaction ratings of the dealership.
- Be proficient in CRM software including all CRM functions and desking tools.
- Make daily follow-up calls for all unsold clients who visit our showroom or contact via phone/internet.
- Confirm sales appointments daily.
- Coach sales team through each step of the sales process and assist with closing deals.
- Ensure proper follow up of all potential buyers.
- Establish and enforce product-knowledge standards.
- Handle customer complaints immediately and in accordance to dealership guidelines.
- Sales Manager experience required
- Minimum of 2 years as a Mercedes-Benz Sales Manager experience is preferred
- Must have held a valid driver's license for at least 1 year.
- Must be at least 18 years of age to be considered.
- Excellent customer service skills.
- Excellent written and verbal communication.
- Strong computer and phone skills.
- Maintain a professional appearance.
- Great time management.
- Strong attention to detail.
- This is a full-time position.
- Monday-Saturday 8:30 am to 7:00 pm.
- Sundays off and one weekday off.
- Based on commission.
- Employer Paid Dental Insurance
- Employer Paid Life Insurance
- Employer Paid Medical Insurance
- Employer Paid Health Savings Account Contribution
- Employer Paid Wellness Clinic
- Employer Paid Flu Vaccinations Every Fall
- Employer Percentage Matching for 401k
- Employer Paid Parental Leave
- 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
- 14 Paid Time Off Vacation Days/Year (60 days - 3 years)
- 19 Paid Time Off Vacation Days/Year (3 - 7 years)
- 24 Paid Time Off Vacation Days/Year (7+ years)
- Annual Christmas Bonus Based on Tenure
- Annual Christmas Party
- Annual Employee Appreciation Dinner
- Employee Vehicle Purchase Program
- Employee Discounts on Collision Repair, Parts, and Service
- Bi-Weekly Pay Periods, Paid on Fridays
- Holidays: Thanksgiving, Christmas & New Years
- Employer Paid Lunches Every Saturday
- Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
- Access to In-House Insurance Agency
- Access to In-House Marketing Agency
- Voluntary Life Term and Whole Insurance
- Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
- $200 Donation to Charity of Your Choice with Approval
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