ROC Support Technician

Position: Oil and Gas - Â Remote Operations Support Engineer

Location: Houston, TX

Duration: Longterm  Contract

Roles and Responsibilities:

• Deliver SAS support for Remote Operations Centers, including Wells, Drilling, Artificial Lift (AL), Water, and Pipelines.
• Possess 5-10 years of relevant experience.
• Provide real-time monitoring and support for applications, servers, networks, and operational systems.
• Act as the first point of contact for incidents, alerts, and service disruptions.
• Diagnose, troubleshoot, and resolve technical issues within defined SLAs.
• Perform root cause analysis and support permanent fixes for recurring issues.
• Escalate complex incidents to L2/L3 teams and vendors as required.
• Coordinate with application, infrastructure, security, and business teams during live incidents.
• Maintain accurate incident records, runbooks, and operational documentation.
• Collaborate with internal teams and external vendors to execute infrastructure and application-related projects.
• Oversee and maintain control system hardware and software to ensure optimal uptime and data accuracy.
• Diagnose and resolve application issues and address performance bottlenecks effectively.
• Support the integration of new technologies and systems.
• Design, develop, and manage reporting dashboards and system analytics (if needed).
• Provide user support, create documentation, and conduct training sessions as needed.

Qualifications

• Any Bachelor's degree OR In stream of  computer science, Information Systems, or equivalent professional experience.
• 5 Â years IT operations or real-time production support.
• 5 yrs. of Experience in Oil and Gas Upstream Business (preferred) but not a mandatory.
• Candidate can be able to work with IT Security and network support.
• Willingness to work 12-hour shifts (day and night) on a rotational schedule of 2 weeks on and 2 weeks off.
• Extensive knowledge of SCADA, CORVA, Wellview, StarSteer, WiseRock, XSPOC, CARTE, ENVERUS, InterACT (SLB), HalVue (Halliburton), COMPASS (Halliburton), Drilling Office (SLB), or similar systems (preferred)
• Proficiency in independent troubleshooting and resolving complex system issues, with an ability to assess software compatibility.
• Strong communication skills and the ability to collaborate effectively across cross-functional teams.
• Experience working in high-availability or mission-critical environments.

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